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APAC Lead Strategic Advisor - Elevate

unlimited holidays

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

United States

Offer summary

Qualifications:

Minimum 15 years related experience, or 10 years with advanced degree., At least 7 years in technical roles with enterprise customers in APAC., In-depth knowledge of ServiceNow platform and architecture., Proven record in sales collaboration and customer relationship building., Ability to travel up to 30%..

Key responsabilities:

Design solutions to improve customer adoption and satisfaction.
Orchestrate the ServiceNow ecosystem for strategic engagements.
Develop optimization and adoption plans with customers.
Advocate internally for customer satisfaction strategies.

ServiceNow Information Technology & Services Large https://www.servicenow.com/

10001 Employees

HQ: Santa Clara

See more ServiceNow offers

Job description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Reporting to the Global Lead, Strategic Advisors - Elevate, the mission of the APAC Lead Strategic Advisor - Elevate is to work with ServiceNow's most strategic customers in ensuring improvement in adoption, customer satisfaction, and removing obstacles to expanding the long-term partnership as part of the Elevate team.

The Elevate team is an integral part of our Strategic Growth engine at ServiceNow. This Business represents our network of strategic customers around the world. The Elevate Team's mission is to help customers maximize their investment in ServiceNow and ensure continued growth and partnership.

What you get to do in this role:

Solution Design: Working with customers to understand key concerns, issues, and reasons for obstacles that are preventing growth. Understand what is needed to promote continued adoption, improve overall satisfaction, and build appropriate plans to execute.
ServiceNow Ecosystem Orchestration: Lead engagements with customers that require the coordination of different teams. Escalate issues and concerns impacting customers to the appropriate executives within ServiceNow and the customer.
Customer Engagement: Work with customers to create an optimization and/or adoption plan that aligns activities, timelines, owners, and outcomes to improve the customer experience.
Strategic Advisor and Advocate: Work with internal leadership teams to formulate appropriate actions plans that help to improve overall customer satisfaction.

Qualifications

To be successful in this role you have:

Minimum 15+ years of related work experience OR advanced degree with 10+ years' experience, including at least 7 years in technical roles in or selling to enterprise customers in APAC markets
Experience working with the ServiceNow Platform with ServiceNow customers, and in-depth understanding of the ServiceNow architecture and platform
Understanding of enterprise customer business and transformation objectives
Experience working with sales, with the ability to work as an extended part of the account teams
Ability to provide expertise and work with internal ServiceNow engineering, product, and support teams
Interact at multiple levels within a customer account (Enterprise Architects, Technical Architects, Directors, VP's, and CXOs)
Ability to travel up to 30% of the time
Knowledge of enterprise integration, service-oriented architectures and micro-services
Knowledge of security, data privacy, data governance within the enterprise customer environments
Instant customer credibility with a record of building customer relationships

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.