Senior Market Development Manager, Software and Services, Americas

For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer.  At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.

SCIEX is one of 15 Life Sciences companies of Danaher.  Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Learn about the Danaher Business System which makes everything possible.

Are you passionate about building relationships with customers, deeply understanding their challenges, and delivering customized services that enable them to be truly successful?  Does the idea of being a trusted partner to our customers and a critical business leader within a large community of customer experience experts united by that common passion energize you and ignite your creativity?

The Senior Market Development Manager, Software and Services is responsible for developing and executing demand generation campaigns that support the growth of our service, software and professional services businesses in the Americas.  As the successful candidate, you must have a strong understanding of the Americas scientific instrument market, particularly the role software and services play in driving growth, and the current competitive dynamics shaping the direction of those businesses.  You will act as a business owner, analyze key performance indicators, integrate them with your broader market knowledge, and arrive at impactful conclusions that explain observed business results.  Relying on your market knowledge and business analysis, you will also develop a creative, multi-channel marketing communication strategy that drives demand, lead generation and increased market visibility, while maintaining relevance to market trends and competitive positioning.

This position is part of the Americas Commercial Team and will be a Remote position located in an area of high customer density with easy access to airports and other transportation hubs.

In this role, you will have the opportunity to:

• Conceive and execute creative, measurable, multi-channel outbound marketing campaigns (in close collaboration with the Marketing Communications team) to support the customer’s buying journey and Americas commercial objectives, with specific accountability for achieving Service & Software demand generation targets.
• Collaborate with regional and global teams to optimize the portfolio, innovate along the dimensions of customer experience, service delivery, and value creation, and position the portfolio to support incremental growth in short-term customer retention and long-term customer loyalty as well as new-instrument business opportunity creation.
• Prepare regular (monthly & quarterly) data reports and updates on key performance indicators, competitor strategies and market trends for commercial leadership, and develop actionable countermeasures to sustained and emerging market dynamics.
• Use traditional and emerging digital marketing communication platforms to drive customer engagement and new customer recruitment.
• Identify and leverage effective story-telling opportunities to increase SCIEX visibility and market-share.

The essential requirements of the job include:

• University degree in a relevant scientific (e.g. Chemistry, Biology, Pharmaceutical Science) or business (e.g. Marketing) field or equivalent work experience in relevant markets.
• 5+ years of experience working in one or more relevant markets in a sales, service, marketing, product management, technical or scientific role, including several years of direct experience with service contracts, time & material based services, and professional / consultative services.
• Demonstrable experience translating strategic direction into commercial action within cross-functional teams, including experience with data-driven approaches that integrate direct customer insights, market dynamics, and financial analysis.
• Ability to translate and communicate complex technical concepts into creative, engaging content that resonates with technical and non-technical audiences through excellent written, verbal, and formal presentation skills.
• Ability to travel within the US, Canada and Latin America approximately 40% of the time

It would be a plus if you also possess previous experience in: 

• Strategic planning processes, strategic marketing, market research that informs business strategy, and / or direct customer insights research.
• Advanced use of contact relationship management (CRM) software (e.g. Salesforce).
• Services and software for users of scientific instrumentation, specifically High Performance Liquid Chromatography and Mass Spectrometry systems, Capillary Electrophoresis systems.

SCIEX, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.  Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.  Check out our benefits at danaherbenefitsinfo.com.

At SCIEX we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.  This position is eligible for a remote work arrangement in which you can work remotely from your home.  Additional information about this remote work arrangement will be provided by your interview team.  Explore the flexibility and challenge that working for SCIEX can provide.

The salary range for this role is $135,000 - $145,000.  This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting.  We may ultimately pay more or less than the posted range.  This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.  The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.