Order to Cash Supervisor

Job Description:

*This is a REMOTE position.*

As a Billing Supervisor in DXC’s Order-to-Cash (O2C) organization, you will be responsible for managing the billing team and ensuring the efficient processing of billing activities. This role involves overseeing daily operations, managing a team of billing specialists, ensuring compliance with internal processes, and reporting to the O2C Manager. The ideal candidate will have strong leadership skills, attention to detail, and a solid understanding of billing practices within an O2C framework.

Key Responsibilities:

People Management:

• Lead, mentor, and manage a team of billing specialists, ensuring high performance and engagement.

• Assign tasks, set performance goals, and provide continuous feedback and coaching.

• Conduct performance evaluations, identify development opportunities, and support career growth.

• Foster a positive, collaborative work environment and address any team concerns.

• Ensure adequate staffing and oversee hiring, onboarding, and training processes for new team members.

 Overseeing Billing Activities:

• Supervise day-to-day billing operations, ensuring timely and accurate processing of invoices.

• Ensure compliance with billing policies, procedures, and relevant regulations.

• Coordinate with cross-functional teams (Sales, Finance, Customer Service) to resolve billing discrepancies and customer queries.

• Monitor and enforce deadlines for billing cycles, including issue resolution and month-end close processes.

• Implement process improvements to enhance efficiency and accuracy in billing operations.

• Manage escalations related to billing and ensure customer satisfaction.

Reporting and Analytics:

• Prepare and present regular reports to the O2C Manager, providing insights into billing performance, metrics, and team productivity.

• Monitor KPIs related to billing accuracy, timeliness, and customer satisfaction, identifying trends and areas for improvement.

• Provide analytical support for budgeting, forecasting, and financial planning related to billing.

• Ensure all records, reports, and billing data are maintained and available for audits or management reviews.

Compliance and Continuous Improvement:

• Ensure billing activities are in compliance with internal controls, corporate policies, and external regulations.

• Identify and implement process improvements to streamline billing activities and enhance team efficiency.

• Participate in cross-functional projects to support the wider O2C function.

Skills & Knowledge (Proven track record):

• Effective communication and engagement skills

• Excellent understanding of accounting principles and financial analysis.

• Strong people management skills, including managing teams across geographies.

• Strong business acumen.

• Strong understanding of HPs policies and processes.

• Strong multi-tasking and prioritization skills.

• Very good Line of sight & Planning

Performance criteria - KPIs:

• Employee related metrics

• Business/Functional metrics

• Operational Excellence metrics

• Financial metrics

What we offer:

• 24 vacation days (+1 every next year, if you use all available ones)

• Meal tickets

• Voucher Tickets

• Private Health Insurance

• Benefits Online Platform

• Work from home allowance

• Full Remote Jobs

• Paid referral programme

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.