Customer Success Specialist - LATAM

We are looking for eager and motivated people who want to join our Customer Success team for our LATAM market. If you are a native speaker of this market, do not hesitate to apply and start your new challenge with Avantio 🚀🚀.

About us

Avantio, with more than 20 years of experience, is a vacation rental software whose mission is to provide dynamic and innovative cloud-based technology solutions for holiday rentals. The holiday rental sector is in a phase of transformation and expansion. Avantio's commitment is to provide agencies with the tools specifically designed for their growing needs along with the best possible customer service experience.

Based in Valencia and with sales teams in the USA, in Avantio you will discover a highly qualified team, made up of top-level professionals, in an international environment.

Description:

The Customer Success department is a key player, as it is an opportunity generator in customer relationship management. This department comes into play once our product has been sold, and works towards the success of the product and the benefit of the customer.

Therefore, the main goal of the Customer Success Department is to understand in depth the business of our partners, knowing exactly which of our products can help them develop their business.

On the other hand, it will be oriented to increase software adoption among customers increasing their loyalty, so that their business is strengthened.

The Customer Success Specialist role will have the following functions:

• Customer Relationship Management.
• Satisfaction, usage and consumption tracking.
• Identify sales opportunities.
• Continuous training.
• Critical problem solving through internal resources: one responsibility of the CSM is to act as an internal ambassador for the partner, working with them to help solve any challenges or problems that may occur.
• Developing and executing partner success plans in collaboration with marketing, as well as tracking and reporting on key metrics to ensure adoption and success.
• Collaborate with marketing by identifying and documenting customer success stories.

What are we looking for?

• 2- 3 years of work experience in sales or account management.
• Native Spanish speaker and high level of English.
• You live in Puebla (Mexico) or in the surroundings, with a similar time zone (GMT -6)
• Ability to travel to a variety of industry conferences and forums

Useful:

• Familiarity with B2B and sales processes.
• Attention to detail, strong organizational skills and a focus on the quality of work.
• Strong social skills.

What do we offer?

• We are a leading global provider of solutions, services and technological tools for holiday rentals with a stable projection.
• Stable full-time contract.
• 100% remote work with some trips to Valencia (Spain)
• Training provided by the company: we offer free Spanish and English lessons for all our employees, as well as trainings about tools or skills useful for your role or team.
• Flexible working hours.
• Possibility to build a long-term career. We offer you activities, tasks and responsibilities that will allow you to grow professionally and personally.
• Work-life balance: afternoon off for children's birthdays and support during their first days at school :)
• A dynamic and multicultural environment, with more than 25 nationalities to get to know.
• The opportunity to work in a young and international team. We currently have +190 employees, with cultural diversity.
• Employment advice: a small guide to help you with all your documentation (NIE, social security number or how to register in a place...).

At Avantio we look for people who identify with our values: we care, we constantly help each other, we communicate a lot (both internally and with our clients and partners) and we learn from each other. We want you to make this project yours too! 

We provide the necessary tools and opportunities to grow professionally. You will be challenged so that you can develop your professional career and this will lead to the growth of the company. In other words, "the sky's the limit" 🌟

If all this describes you and you want to work in a young, international company with these values, don't hesitate to apply!