Admin Assistant

This is a remote position.

Job Description for Virtual Assistant

Responsibilities:

Communication:

• Welcome clients registered for employee training.
  

• Communicate with attendees and manage attendee information.
  

• Share promotional offers, including 50% OFF and additional discounts.
  

• Answer inquiries from clients and attendees promptly and accurately.
  

Client Intake:

• Connect each client to their appropriate internal Inclusion Maine contact.
  

• Ensure a smooth transition and onboarding process for new clients.
  

Employer Training:

• Partner with the sales team to ensure training sessions are scheduled and fully booked.
  

• Coordinate with the training team to complete training schedules and manage trainer rotations.
  

• Check in with clients and trainers to ensure understanding of training scope and preparation.
  

• Assist in onboarding new trainers.
  

Sponsorship and Exhibitor Management:

• Welcome new sponsors and exhibitors and share benefits information as needed.
  

• Answer questions from sponsors and exhibitors.
  

• Delegate tasks to team members to provide benefits to sponsors.
  

• Check in with team members and steering committee volunteers.
  

Customer Satisfaction:

• Conduct customer satisfaction surveys.
  

• Gather and use feedback to improve services and client experience.
  

Financial Management:

• Follow up on invoices as needed.
  

• Conduct monthly financial reviews and updates.
  

Event Management:

• Ensure all necessary items are available for attendees.
  

• Prepare and distribute speaker packets.
  

• Oversee event signage with the Signage Coordinator.
  

• Answer volunteer-related questions.
  

• Print and prepare badges, event agendas, and additional materials for attendees, speakers, and volunteers.
  

Membership:

• Manage the attendee app, online community, and connections.
  

• Drive membership sales and achieve targets.
  

• Provide support and assistance to members.
  

• Post updates and engaging information on the Membership Center (ECC).
  

• Promote offers and discounts to members, including special promotions like 50% off.
  

Requirements

• Excellent written and verbal communication skills
  

• Strong organizational and time management abilities
  

• Proficiency in email management and office productivity software
  

• Experience in customer service or client relations preferred
  

• Ability to handle confidential information with discretion