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Business Support Executive - South Africa (3pm - 11.30pm)

fully flexible
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
South Africa

Offer summary

Qualifications:

Experience in Google Suite applications, Strong MS Office skills required, Background in admin and office management, Knowledge of CRM/booking systems preferred, Ability to manage diaries and data handling.

Key responsabilities:

  • Support stakeholders with varied tasks
  • Work within a shared team structure
  • Execute and manage stakeholder requests
  • Assist in process updates and best practices
  • Promote SmartPA culture and manage expectations
SmartPA logo
SmartPA Professional Services SME https://www.smart-pa.com/
201 - 500 Employees
About SmartPA
❝Outsource your admin, grow your business❞SmartPA ultimately:🗹 Increase efficiency🗹 Drive productivity🗹 Maximise profitsTraditional business models and working practices have changed in recent years. Driven by pressures of the global economy, cost, efficiency goals, and personal work/life balance incentives.Consumer habits have also evolved, and businesses need to serve their customers when, where, and how they want. Hire a Virtual Assistant and never miss out on that important customer again.As an agile outsourcing service provider over a decade of experience, SmartPA integrates seamlessly into our clients’ processes, systems, and culture. We become an extension of their team helping to drive efficiencies and generate competitive advantage.Our mission is to deliver sustained improvement – every step of the way.We train and mentor our resource pool so we can be relied on to make a continuous positive impact on business operations. With the widest range of administrative skills backed up by a global support community, together we are unstoppable.➤ Smart Service Customer experience is at the core of what we do. This means we take pride in ensuring that our service packages are tailored to the specific needs of our clients.➤ Virtual PA ServicesSupporting businesses with diary & email management, transcription, typing, document production and more. Specialist Virtual PA services include EA, HR & Employment, Bookkeeping and Supplier Management, CRM management, social media, and marketing support.➤ Call AnsweringNo more missed calls, missed sales, or missed opportunities. Our professionally trained team can help you with appointment booking, overflow and message taking.➤ EnterpriseWe’ve learned and perfected how best to provide agile, flexible, and scalable virtual support for clients of all sizes across the globe. Drawing on a virtually limitless global pool of talent, enabling us to support your business 24/7x365 worldwide.
See more SmartPA offers

Job description

Job Description
Incredible opportunity available to work full-time for SmartPA South Africa servicing local and international clients on a full-time basis as a Virtual Assistant role - Business Support Executive (BSE) at the Centre of Excellence (COE)

Candidates must be able to match our clients specific shift required and local time zone full day working hours from 15h00pm to 23h30pm from Monday to Friday, which would be SA time from 16h00pm to 12h30am from the 28th of March to 31 October and then SA time 17h00pm to 01h30am from 31 October to 28th March annually when the time zone changes. Please note that you will also work according to the UK public holiday calendar, not the South African Public Holiday calendar.


Successful candidates will be required to work remotely with a reliable home fibre internet connection but could be expected to work from an office in Johannesburg, CPT or DBN should the employer require it in the future. Successful candidates will therefore need to be able to arrange their own transport to and from work when this is necessary and is a condition of employment.
Key Responsibilities and Skills
  • You will be working within a shared team (pod) structure, providing support to a variety of stakeholders with varied operational tasks.
  • You will be responsible for executing the stakeholder requests, supporting their needs and any internal business operation requests.
  • You will be executing tasks with a wide range of scope and deadlines. You will be working in an assignment rotation setting meaning you won't be solely responsible for one given task and or stakeholder.
  • You will be working within a pod structure to support each other and your stakeholders. The pod structure allows for support and cover within the team where needed, creating team autonomy.
  • You will be involved with process changes, updates and creations. Streamlining, automating and creating new best practices.
  • You will be a SmartPA ambassador, delivering our purpose and promoting SmartPA culture and values within the team and to the stakeholder and client.
  • You will demonstrate the ability to proactively manage client and stakeholder expectations.
Skills
  • Time management, attention to detail and organisational skills are crucial within this role. As you will be providing support for numerous departments and assignments. You will need to be a pro at juggling priorities to meet deadlines whilst paying close attention to detail,
  • Strong communication skills both on the phone and written English is essential. You will need to have strong relationship building skills.
  • You will enjoy a fast paced environment and work well under pressure. Being an efficient multi-tasker and adaptable to change of tasks and or deadlines.
  • The ideal candidate will be adaptable and proactive. You will be executing a wide range of tasks with varying backgrounds and seniority levels. The ability to adapt your language and tone with clients is key!
  • Great social skills are a must – both internally and with clients.
  • You will have an enthusiastic ‘can do’ attitude, no job is too large or too small.
  • SmartPA is always open to improvements, and our people know best. So we appreciate people who are willing to contribute suggestions for business improvements
Experience
  • Experience with Google Suite Applications (Gmail, Docs, Sheets, Dashboards) is desirable.
  • Experience with MS Office (Particularly Outlook, Word and Excel) is essential.
  • Experience in project delivery coordination and completing tasks to tight deadlines is essential.
  • Some experience in admin is essential.
  • Experience in data handling and entry is essential.
  • Experience in diary management is essential.
  • Experience in document formatting is desired.
  • Experience using CRM systems / booking systems is strongly desired
  • Experience in account management is desired.
  • Experience in office management is desired.

Compulsory information required as part of the application process for evaluation prior to considering candidates for interviews:

  • An upto date CV with a minimum of 2 written references with contact details. 
  • Confirmation of previous experience in the virtual assistance and administrative support industry.
  • Acceptance of job specifications and working hours. 
  • Current employment status.
  • Notice period if employed.
  • Confirmation that you have a home office workspace. 
  • Confirmation that you have a reliable home fibre internet connection.  
  • Confirmation of availability for online interviews ASAP, and candidates must be able to access online meeting with a computer with audio & camera and have access to the internet for the interviews. 
  • Confirmation of anticipated salary expectations within the identified levels communicated in this document. 
Work Remotely
Yes (however may be required to attend office in Johannesburg North in the future)
Salary
Dependant on experience, skills and education:

Junior Level | R7,450 - R16,610

Intermediate Level | R16,610 - R20,201

Senior Level | R20,201 - R31,710
Schedule
Monday - Friday (3pm - 11.30pm UK time)
Apply for this job
About us
At SmartPA we provide industry leading administrative and businesses support services to organisations across the globe. Through our knowledge and experience, we aim to teach the true value of EA and secretarial services as a fundamental support function in every business, providing access to the world’s largest talent pool, whilst raising standards and inspiring growth across our marketplace. 
 
We offer a variety of opportunities to work with and within SmartPA from free training to becoming a fully fledged Partner. The Partnership provides a unique opportunity for Partners to run their own home based business, delivering SmartPA's world-class back office services. 
 
Whether you want flexible working hours, increased income, better work-life balance or minimised childcare costs, SmartPA enables you to achieve your goals

  

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Professional Services
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Office ManagementAccount ManagementGoogle ServicesMicrosoft Dynamics CRMProject CoordinationData ManagementClient ServicesDocument FormattingMicrosoft Bookings

Other Skills

  • Organizational Skills
  • Teamwork
  • Relationship Building
  • Microsoft Office
  • Social Skills
  • Adaptability
  • Time Management
  • Detail Oriented
  • Multitasking
  • Verbal Communication Skills
Are you interested?

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