Offer summary
Qualifications:
Bachelor's degree from a 4-year college, 3+ years in customer success management, Experience in digital or tech touch roles, Preferred experience in life sciences, Proficient in Salesforce and MS Office.Key responsabilities:
- Manage renewals and expansion opportunities
- Analyze customer data to provide recommendations
- Implement processes for internal efficiencies
- Develop content for customer engagement channels
- Collaborate with teams to enhance engagement strategies