Offer summary
Qualifications:
5+ years of experience in fraud investigations or similar operations roles., Demonstrable SQL-based querying skills., Experience managing dispute system performance and chargeback evidence., Knowledge of operational processes and training methods for customer-facing teams., Analytical mindset with strong problem-solving skills..
Key responsabilities:
- Lead fraud investigations and escalate issues.
- Build classification processes across teams and optimize handling procedures.
- Perform root-cause analysis on fraud vulnerabilities.
- Train customer-facing teams on verification methodologies.
- Own program development and manage daily fraud operations.