This highly visible position is responsible for designing memorable, measurable customer experiences that uplift and engage our customers, as well as reduce friction, throughout each stage of the customer journey. You will be responsible for leading and transforming our customer experience (CX) for all Dodge products. Ideal candidates will have a demonstrable motivation to design, deploy and quantify empathetic customer experiences using a proven methodology and framework, as well as lead high-performing team members to success. You will be integral to Dodge’s growth and help shape the future of the organization.
This is a full-time position and reports directly to the Chief Marketing Officer.
Preferred Location and Expected Work Hours
- This is a remote, home-office role and candidates located in the continental United States will be considered.
- There is a preference to hire in the Dallas, TX area.
Travel Requirements
Expected travel for this role is approximately 10% per year to in-person company meetings for training, coaching and planning.
Essential Functions
- Lead the team responsible for developing engaging, positive and frictionless customer experiences across Dodge Construction Network’s portfolio of products
- Utilizing a customer experience framework, move through each phase of the customer journey for each product and clearly define current state, design ideal state, develop and launch new experiences utilizing structured methodology and research principles
- Share project milestones and timelines and effectively collaborate cross-functionally with GTM Leadership to design experiences that uplift our customers and give our internal teams a sense of pride
- Continuously optimize and make improvements to the customer journey after gathering data points and business results, as well as learnings and feedback from customers and internal teams
- Identify additional areas of focus based on friction, sentiment, and overall complexity required to address
- Own Voice of the Customer program and actively evangelize customer feedback and sentiment across the organization to drive customer empathy
- Lead team responsible for prospect and customer communications; driving campaign strategy, timing, messaging and audiences and channel (1:1 or 1:many)
- Drive a customer-centric culture across the organization, fostering collaboration all levels
Education Requirement
Bachelor’s Degree, preferably in a marketing discipline
Required Experience, Knowledge and Skills
- 6+ years of experience in Customer Experience and/or Marketing preferably in a fast paced, high growth, SaaS environment
- 4+ years of experience leading a Marketing team and managing projects with direct supervisory responsibility for team members
- Ability to craft an effective creative brief and provide design and copy direction that will evoke the appropriate feeling (as defined by the ideal-state customer journey)
- Working knowledge of Analytics tools (Google Analytics, Lookr, or equivalents) and Martech, including ESPs (e.g. Pardot, Salesforce)
- Excellent communication, presentation, time management and prioritization skills
- Ability to communicate complex information and processes in a streamlined, easy-to-understand fashion
- Ability to use data to drive decisions and communicate outcomes and opportunities
- Expert proficiency with software including MS PowerPoint and MS Excel
- Proficient knowledge of Project Management principles
About Dodge Construction Network
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge is the catalyst for modern construction.
Salary Disclosure
Dodge Construction Network’s compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.
For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status.
A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances.
Reasonable Accommodation
Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email [email protected].
Equal Employment Opportunity Statement
Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
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