Call Center Pharmacy Technician I

Description

Company: Oak Street Health 

Title: Pharmacy Technician I, PXSO

Location: Remote

Compensation: $20/hour with $2,400 in bonus potential

Role Description:

The Pharmacy Technician is a vital member of the Patient Experience & Services Operations (PXSO) team, delivering an unmatched patient experience.  This role acts as a liaison between the patient, provider, and pharmacist.  The Pharmacy Technician provides exceptional customer service and excellent phone etiquette while exercising empathy with Oak Street Health patients.

Core Responsibilities:

• Field inbound calls for refill requests, investigate status of refill, and fulfills medication renewal requests as indicated

• Responsible for 40-50 calls per day volume

• Responsible to maintain licensure and certification

• Complete all Continuing Education expectations

• Coordinate with center care teams to overcome identified barriers that prevent patients from receiving refills

• Utilize electronic medical record platform to send requests and updates to field care teams

• Document clear and precise information into applicable electronic platforms

• Capture and document all patient requests prior to ending call

• Monitor CareReq queue to ensure completion of any open requisitions

• Arrange transportation for center visits

• Schedule off-cadence or requested patient appointments

• Engage triage nurse using warm transfers, when needed

• Make outbound calls to pharmacies on behalf of the patient, when needed

• Execute prescription requests according to up-to-date process standards and policies

• Engage with patients in an environment free from background distractions

• Meet and exceed departmental metrics; stay informed of changes and updates to department metrics

• Other duties as assigned. 

What are we looking for?

• Minimum 1 year retail pharmacy experience required

• Active Pharmacy Technician License in the state of residence

• Certified Pharmacy Technician (CPhT) certification required

• High school diploma or equivalent required

• Bilingual Spanish preferred, medical Spanish a plus

• Strong working knowledge of MS Office and Google Suite preferred

• Ability to execute daily responsibilities with minimal supervision

• Demonstrated ability to deliver high quality customer service

• Deliver confident and professional service to Oak Street Health patients and internal partners

• US work authorization

• Someone who embodies being 'Oaky'

What does being 'Oaky' look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.

Oak Street Health Benefits: 

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits

• Opportunities for leadership development and continuing education stipends

• New centers and flexible work environments

• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. 

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health