Offer summary
Qualifications:
High school diploma or GED, 2+ years financial services call center experience, Knowledge of banking share and loan products, Proficient in Microsoft Office and CRM systems, Excellent verbal and non-verbal communication skills.
Key responsabilities:
- Support members via phone, chat, and video
- Resolve member complaints timely and effectively
- Maintain relationships with members through virtual channels
- Ensure compliance with credit union policies
- Promote credit union products and services