Offer summary
Qualifications:
C1+ Level English, 3+ years experience in SaaS support, 3+ years technical debugging experience, Experience with USA market clients, Familiarity with Intercom and CRM systems.Key responsabilities:
- Assist users with product guidance
- Manage customer accounts and inquiries
- Troubleshoot technical issues and bugs
- File bug reports and communicate solutions
- Create Knowledge Base documentation and conduct check-ins