Sr Business Analyst / Sr Technical Writer

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Other

Clearance Level Must Be Able to Obtain:

Confidential

Suitability:

Public Trust/Other Required:

MBI (T2)

Job Family:

Business Process Analysis

Job Qualifications:

Skills:

Atlassian JIRA, Business Analysis, Process Improvements, Technical Writing

Certifications:

Experience:

7 + years of related experience

US Citizenship Required:

Yes

Job Description:

JOB DESCRIPTION

GDIT is seeking a Business Process Analyst / Technical Writer to help support our Duplicate and Identity Resolution Processing (DIRP) contract with the Defense Manpower Data Center (DMDC). This position is 100% remote.

This job entails a hybrid skill set of Business Process Analysis and Technical Writing.

As a Business Process Analyst / Technical Writer, you will perform the analysis, evaluation, and documentation of business and technical processes for the resolution of DoD identity data maintained by the DMDC. If needed, you will work with external agencies such as the Veterans Administration (VA), the Composite Health Care System (CHS), and MHS Genesis to help facilitate the correlation of identities between entities. The selected individual will analyze, document, and prioritize complex healthcare business requirements that need to be solved using the suite of software applications maintained by the DIRP team.

Maintain documentation on various projects, processes, and operations surrounding identity data management, insurance eligibility and demographics. Types of documentation will include Functional and Technical Requirements, Functional Specifications, Technical Specifications, User Guides, and Meeting Minutes.

Gather, define, and prioritize requirements of the project in close collaboration with the government client and appropriate stakeholders. Capture these requirements clearly and without ambiguity and assist in their prioritization.

Monitor the progression of software changes throughout the project lifecycle and work with the software development and testing teams to resolve issues that arise in both the development and production environments.

Assist with creation and updating of weekly, monthly, quarterly, and annual contract deliverable reports.

Operate in a complex joint testing and Production environment consisting of health care systems supporting both the Department of Defense and the Department of Veterans Affairs.

Work across government and contractor lines to ensure smooth and effective communication.

Provide expertise on continuous process improvement strategies, organizational redesign, change management projects, and performance measures.

HOW A BUSINESS PROCESS ANALYST / TECHNICAL WRITER WILL MAKE AN IMPACT

• Analyze and prioritize business and technical processes to formulate and develop improvements and changes to an existing software suite of DIRP applications.

• Facilitate communications and build relationships with the government partner and other external partners in order to achieve mission success.

• Support DIRP’s Data Quality team by maintaining and improving the DIRP application suite that is utilized to resolve identity discrepancies so that DoD personnel, veterans, and their families have access to their health benefits.

WHAT YOU’LL NEED TO SUCCEED:

• CLEARANCE: Able to obtain a position of public trust.
• EDUCATION: Bachelor’s Degree
• YEAR’S EXPERIENCE: Minimum of 7 years related experience analyzing business requirements and writing technical documentation in a client facing position
• TECHNICAL SKILLS:
• o Experience in requirements management and/or process modeling
• o Experience with project management or issue tracking tools, preferably JIRA and MS Project
• o Understanding of relational database concepts, preferably Oracle
• o Strong working knowledge of the MS Office Suite, specifically Word, Excel, PowerPoint, Visio, Teams
• SKILLS & ABILITIES:
• o Perseverance and pragmatism to solve complex problems even when obstacles arise
• o Outstanding verbal and written communication skills
• o Ability to apply consistent quality and security standards
• LOCATION:
• o Remote (must reside in the CONUS)
• US Citizenship Required

GDIT IS YOUR PLACE:

· Flex work week to own your priorities at work and at home

· 401K with company match

· Comprehensive health and wellness packages

· Internal mobility team dedicated to helping you own your career

· Professional growth opportunities including paid education and certifications

· Rest and recharge with paid vacation and holidays

The likely salary range for this position is $89,250 - $120,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.