Quality Assurance Manager

Overview:

The Quality Assurance Manager provides as the liaison between Operations, Accounting and the Customer in such a capacity as to mitigate risk, support revenue growth, and maintain high levels of customer service and operational support. The concept of this position is to provide Operations and the Customer with a designated internal operations support provider that can ensure the Customer account is accurate, provide keen detail and insight into matters of site performance, and manage internal customer service components along with frontline accounts receivable management.

Pay range:

$55,000 - $60,000 per year

• Provides as the internal POC and support for all Customer Accounts of an identified Operations Team.
• Ensure all issues impactful to the Customers’ accounts are addressed proactively, consistently and with urgency to obtain resolution.
• Provide as the primary Credit and Collections manager for the same Operations Team.
• Provide clear and defined ownership of accounts and opportunities for streamlined processing and support from the beginning of the customer relationship and going forward.

• C-Store operation experience (could be in-store or in back-office support)
• College degree preferred
• Ability to multi-task
• Basic Microsoft Office (Excel, Outlook, PowerPoint, Word)
• Basic Accounting knowledge/experience
• Strong communication skills

Equal Opportunity Employer
GPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision.

This Organization Participates in E-Verify

https://gpminvestments.com/wp-content/uploads/2023/09/federal-e-verify-participation-poster-es.pdf.pdf