USPS PMO Communications Specialist

Overview:

LMI is a consultancy dedicated to powering a future-ready, high-performing government, drawing from expertise in digital and analytic solutions, logistics, and management advisory services. We deliver integrated capabilities that incorporate emerging technologies and are tailored to customers’ unique mission needs, backed by objective research and data analysis. Founded in 1961 to help the Department of Defense resolve complex logistics management challenges, LMI continues to enable growth and transformation, enhance operational readiness and resiliency, and ensure mission success for federal civilian and defense agencies.

LMI is seeking a Communications Specialist to support the Package Fraud Prevention Team (PFPT) within the United States Postal Service (USPS). The candidate will collaborate closely with internal teams and external stakeholders to deliver accurate information and support efforts to mitigate package fraud. Their role will involve synthesizing data, providing customer feedback, and fraud prevention insights to deliver clear and actionable communication.

• Respond to customer inquiries related to fraud concerns and package security metrics, primarily through email correspondence.
• Analyze and translate complex customer metrics and fraud prevention information into clear, understandable communication for both internal and external audiences.
• Ensure timely and accurate responses to customer and USPS concerns, adhering to USPS fraud prevention policies.
• Work with the fraud prevention team to gather and relay feedback from customers to improve processes and communication strategies.
• Track and monitor recurring fraud-related inquiries, providing data insights to enhance USPS's fraud prevention tactics.
• Conduct presentations for internal and external stakeholders as needed
• Collaborate with cross-functional teams to create templates, FAQs, and response guidelines for handling frequent customer concerns.
• Maintain an organized log of all communications, ensuring compliance with USPS standards.

Required Skills:

• Bachelor’s degree in communications, Public Relations, or related field.
• 3+ years of experience in a customer-facing communication role, ideally within a government or large organization.
• Strong written and verbal communication skills with a proven ability to address customer concerns professionally and effectively.
• Experience in dealing with sensitive information, particularly related to fraud or security issues.
• Proficient in Microsoft Office products (Word, Excel, Outlook, PowerPoint).
• Ability to quickly synthesize complex information into clear and concise messaging.
• Strong organizational skills and keen attention to detail.

Desired:

• Experience in federal government or federal government consulting.
• Experience in working with communication tracking systems and databases.
• Good time management skills.
• Experience with customer relationship tracking and manage communication history efficiently.
• Knowledge on data privacy and how to ensure proper handling of sensitive customer information.
• Experience in drafting communication materials, such as email templates or FAQs for a large customer base.