Digital Success Engagement Lead

Who We Are

Having surpassed $200M ARR and continuing to grow rapidly, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. Nearly 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.

At AuditBoard we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the fifth year in a row as ranked by Deloitte!

Why This Role is Exciting

AuditBoard is seeking a Digital Success Engagement Lead to manage the creation, execution, and evolution of our live events that serve our customers.  This pivotal role will help drive efforts to engage with our customers at scale to enable their success in using the AuditBoard platform.  The role will collaborate closely with other teams in Customer Advisory Services as well as with Product and Marketing to ensure relevant content is being planned and delivered. 

The ideal candidate requires a collaborative and open mindset to manage and grow our one-to-many engagement programs effectively.  They also understand the importance of a customer-first and data-driven approach to foster highly engaged customers that derive value from the events and content provided.

Key Responsibilities 

• Lead the planning, creation, execution, and reporting of one-to-many customer live events that enable and inspire our customers in their use of the platform.

• Work closely with cross-functional teams to develop cohesive content strategies based on customer needs, product updates, and broader company goals.

• Launch new or enhance existing 1:many customer engagement motions related to events and content to accelerate platform adoption and improve operational efficiencies.

• Measure results and metrics to track program effectiveness, customer engagement and overall success.  Map results to business goals and share with stakeholders.

• Utilize data across the post sales customer journey to identify opportunities, gain actionable insights and inform decision-making processes.

• Plan adoption programs and content in association with cross-functional partners to support quarterly launches.

Attributes for a Successful Candidate

• Bachelor’s degree in Marketing, Business, or a related field

• Minimum of 3 years of experience in a Customer Success, Customer Experience, Customer Marketing, or related role ideally at a SaaS company

• Demonstrated success with cross-functional collaboration and alignment, including planning, execution, and decision making

• Proficiency in reporting and analysis with proven success in developing recommendations and driving data-driven decisions

• Experience in a customer-facing role inclusive of leading virtual events.  Proficiency with virtual event tools such as Zoom and On24

• Detail-oriented with strong organizational and problem-solving abilities

• Ability to manage multiple priorities and work collaboratively in a fast-paced environment

• Excellent written and verbal communication skills with both internal and external audiences

Perks*

• Launch a career at one of the fastest-growing SaaS companies in North America!

• Live your best life (LYBL)! $200/mo for anything that enhances your life

• Remote and hybrid work options, plus lunch in the Cerritos office

• Comprehensive employee health coverage (all locations)

• 401K with match (US) or pension with match (UK)

• Competitive compensation & bonus program

• Flexible Vacation (US exempt & CA) or 25 days (UK)

• Time off for your birthday & volunteering

• Employee resource groups

• Opportunities for team and company-wide get-togethers!

*perks may vary based on eligibility

Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including: employee data, customer data, company financials, and proprietary product information.

#LI-Remote