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Enterprise Implementation Technical Consultant

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

North America

Offer summary

Qualifications:

Bachelor's degree in Computer Science or IT, 4+ years of relevant experience, Experience with enterprise software architecture, 2+ years in the IT industry, Previous consulting or large-scale project involvement.

Key responsabilities:

Implement live systems on-site and train staff
Conduct Site Surveys for customer requirements
Review menu configurations for customer satisfaction
Resolve issues from workshops and maintain product labs
Manage travel expense reports following company policy

Shift4 Financial Services Large https://www.shift4.com/

1001 - 5000 Employees

See more Shift4 offers

Job description

Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Responsibilities

On-site implementation of live systems and conducting staff training of products
Train customers on the VenueNext suite of applications.
Perform Site Surveys to gather information on stadiums and arenas.
Ensure solutions meet the specification of the customer requirements and verify requirements are met.
Be a subject matter expert on S&E POS and payments products, both software and hardware.
Review menu configurations with customers before the Implementation team arrives on site to ensure each customer is satisfied with their setup.
Ensure follow-up and resolve issues arising from workshop sessions and/or related to business processes and system functionality intermittently.
Maintain product labs and assist in issue reproduction and research.
Stay Current on job related equipment, procedures and information via attendance of critical meetings and team stand-ups
Managing Travel Expense Reports and following company Travel Policy

Qualifications

Experience with architecture and configuration of enterprise software
Ability to read technical documentation and logs
Demonstrated consulting skills
Capable of driving process improvement
Strong interpersonal skills
Ability to work with clients and partners to build a sense of shared ownership and minimizes potential resistance
High degree of initiative, motivation, and problem-solving skills
Ability to be flexible and adapt to change in a complex global organization
Professional approach when dealing with internal and external customers, including clear and concise written and verbal communication skills
High degree of initiative, accuracy, efficiency, and attention to detail
Ability to maintain a positive attitude under stressful circumstances
Ability to maintain confidentiality when dealing with proprietary information
Demonstrable record in successful large-scale enterprise software implementation

Education and Experience:

Bachelor's degree in Computer Science, IT or 4+ years of related experience
Previous consulting or participation in large-scale enterprise projects
2+ years in the IT industry
2+ years experience in POS, payments or related technologies a plus
Hospitality experience a plus
Working knowledge of Google Sheets and Google Docs a plus

Considerations:

Ability to travel up to 75% of the time
Ability to work nights or weekends
Ability to handle long periods of standing/walking
Ability to regularly lift boxes of varying weight

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.