Clinical Training Analyst

Position Qualifications/Essential Functions 

• Design and deliver high-quality clinical education to team members 
• Train employees on front and back office workflows, clinical skills, point-of-care tests, phlebotomy, and use of the NextGen application
• Evaluate, develop and fine-tune clinical workflows to standardize and improve efficiency among the care center network which includes, but is not limited to, advanced primary care, Medicare, pediatrics, et al.  
• Collaborate with clinical operations leadership, quality, compliance, managed care and care center teams to review, evaluate, manage and implement enhancement requests 
• Define requirements for iterative process improvement, change management, workflow implementation and optimization 
• Assume ownership of, provide guidance for, and influence the direction of clinical operations care procedures, protocol and process requirements
• Create and review project deliverables, including but not limited to workflows and process models, business requirements, and business rules 
• Resolve clinical workflow issues, lead sessions to get teams on board with solutions and work closely with the Project Management Office and care center teams 
• Analyze workflow issues as it relates to applications and service line integrations 
• Support and develop project deliverables to identify functional, system and performance requirements related to enterprise and integration projects 
• Facilitate ongoing clinical workflow optimization redesign workshops with clinical teams, business units and technical partners 
• Evaluate system designs for functional and integration integrity 
• Create and lead pilot site project plans
• Develop expertise in the various application systems, i.e. NextGen, Care360, Curago
• Other duties as assigned

Education/Experience

• Active MA certification or Clinical licensure LPN or RN required. 
• 5 years’ experience in a primary care setting preferred 
• 3 years’ experience in a clinical training role preferred 
• Experience working with an EMR system required (NextGen preferred) 
• Skilled in basic technological troubleshooting 
• Experience training both in-person and virtually 
• Experience developing both written and audiovisual curriculum and training materials 
• Experience utilizing various training methods in both group and one-on-one settings
• Skilled in Google Suite
• Experience collaborating with practice managers, providers and department directors
• Skills with various LMS platforms such as Articulate, Vyond, Bridge and developing eLearning materials. 
• Skills in project management preferred
• Demonstrated Abilities
• Ability to use an experiential approach to training that includes connecting, listening, asking open questions, acknowledging participants and communicating clearly 
• Ability to create a safe space for learning for people of all experience levels 
• Ability to tailor one’s teaching style to the individuals in the room 
• Ability to champion the use of technology and help staff overcome roadblocks to adoption 
• Ability to champion the adoption of new clinic workflows 
• Ability to disseminate information (both verbally and in writing) in a manner that is easy to absorb, in layperson’s terms 
• Ability to utilize excellent interpersonal skills to build effective working relationships with both clinical team members and headquarters/administrative staff 
• Ability to be adaptable and resilient in a rapidly changing, innovative work environment 
• Ability to be creative and innovative in a fast-paced environment with some ambiguity and constant change

Physical Demands

• Includes full range of body motion and ability to move desks and equipment as necessary 
• Manual and finger dexterity and eye-hand coordination 
• Requires standing, walking and sitting for extended periods of time 
• Occasionally lift and carry items up to 50 pounds 
• Requires corrected vision, hearing and speech within normal ranges 
• Requires up to 50% travel (both in and out of state) to care centers within the network