At Mercuryo, we're at the forefront of enhancing decentralized finance (DeFi) with innovative payment use cases. Our goal is to redefine the finance experience, making sure everyone can easily access both web3 and traditional financial services. We're building a robust platform that makes dealing with crypto simpler and integrates it seamlessly into the broader financial ecosystem. Our mission is clear: to create a straightforward, user-friendly platform for businesses that are pioneering the next generation of consumer services with crypto.
Since launching in 2018, we've joined forces with web3 giants like MetaMask, Trust Wallet, Ledger, Jupiter, 1inch, PancakeSwap, powering over 200 dynamic products. This collaboration is driving the creation of innovative payment solutions within the web3 industry, involving direct engagements with prominent ecosystems such as Solana Labs, Consensys, and BNB Chain.
Why Mercuryo?
Industry Impact: Make a real difference by contributing to leading web3 projects that onboard millions of users into the new economy.
Innovative Environment: Join a team of over 200 professionals from the most dynamic sectors, including banking, SaaS, and web3, all committed to delivering the best user experience in the industry.
Growth and Learning: With partnerships spanning more than 200 top-tier B2B collaborations and a user base exceeding 7 million, the opportunities for professional growth are vast.
Flexible Culture: Embrace our remote-first policy that values diversity, with team members from over 29 countries, creating an environment where ownership and creativity thrive
About the Role
- As an Account Manager for the South-East Asian markets, you will play a pivotal role in building and maintaining strong relationships with our key clients across the region,
- You will be the primary point of contact for our top merchants, responsible for managing account strategy, driving revenue growth, and providing tailored solutions to meet the specific needs of our clients in these markets,
- The role requires fluency in English as well as Mandarin, along with a deep understanding of the local business cultures and market dynamics.
Your Role:
- Develop and execute strategies to maintain and grow relationships with top clients in the SEA Region
- Utilize a consultative approach to identify growth opportunities and deliver Mercuryo’s solutions tailored to the specific needs of the accounts
- Lead strategic account planning, revenue forecasting, and executive-level reporting for top merchants
- Carry out strategy that can vary by customer, with a good understanding of the local business culture and client’s needs in the designated area
- Partner with Product, Sales, Customer Success and Marketing to enhance customer experience and streamline solutions for the local market
- Analyze current customer performance and define future business opportunities, develop customer-specific goals and strategyStay up-to-date with the regulatory landscape and market trends in the region, ensuring compliance and relevance in offerings
- Serve as a trusted advisor for clients, helping them navigate the challenges and opportunities in the fintech and crypto spaces.
What We're Looking For:
- 5+ years of experience in payment services and account management, with a strong focus on handling large accounts in the Asia region.
- Fluent in English and Mandarin; additional knowledge of other Asian languages is a plus.
- Deep understanding of the payments and cryptocurrency industries in Singapore, Korea, and China, along with their respective regulatory environments.
- Strong interpersonal and communication skills, with the ability to manage and grow relationships with key merchants, fintechs, and other enterprise clients.
- Commercially minded with strategic thinking skills to spot growth opportunities and optimize client performance.
- Capable of working independently, with strong organizational and time management abilities.
- Tech-savvy, with proficiency in MS Office (Word, Excel, PowerPoint) and experience working with CRM systems or in-house software.
- Enthusiastic, resourceful, and adaptable, thriving in a fast-paced, results-driven environment.
What We Offer:
- Competitive market rate salary and performance-based incentives
- 22 days annual leave with an additional 6 company days, plus bank holidays
- Comprehensive health insurance plans
- Extensive Benefits program
- Flexible work schedule and remote work options
- Professional development and training opportunities
- Opportunity to shape the initiatives you’re working on
- Diverse and friendly team
- We are open-minded to new ideas
We're hybrid-remote so you should be comfortable picking up new software tools for document drafting, collaboration and communication. Most of your colleagues will not share an office with you on a day-to-day basis.
Join Us
If you're driven to be a part of the web3 forefront and are keen to leave your mark on this rapidly evolving field, Mercuryo is an excellent choice. Discover our open positions and see how you can contribute to shaping the future
