Offer summary
Qualifications:
Strong understanding of customer support processes, Minimum 8 years of experience in customer support, 2 years in a leadership role, Bachelor’s degree in related field, Proven track record in team management.Key responsabilities:
- Lead a team of Customer Support Managers
- Oversee 24/7 support operations
- Ensure performance and quality standards
- Drive operational efficiencies through analytics
- Create business cases for software implementation