Director of Legal - BFSI

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 38 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients’ success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients.

Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as human–machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data-rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve problems for our clients from end to end.

We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality, and Logistics.

Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately   70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland.

Sutherland has an immediate opening for a corporate in-house attorney with significant experience in IT or IT enabled services.

 The Commercial Contracts Attorney will work directly with business teams and customers to draft and negotiate commercial contracts, prepare contract abstracts, follow up with business stakeholders, and manage end to end commercial contract negotiations for various industries, including banking, mortgage and financial services sector. 

This position reports to Sutherland’s Vice President – Commercial Contracts North America and can be based out of any US location where Sutherland currently operates.  Domestic and international travel may be required on occasion.

• 10-12 years of experience in an in-house legal department, preferably in IT and IT enabled services.

• Experience negotiating commercial contracts with customers and suppliers, including RFPs and proposals in Banking, Mortgage and Financial Services sector. .

• Transactional experience with commercial contract negotiations within public and private sector.

• Working knowledge of applicable regulatory aspects relating to banking and financial services sector and related compliance obligations within US.

• Ability to work on supplier contracts and coordinate with several stakeholders including procurement division and support functions. .

• Experience in negotiating Software Product lifecycle related contracts including Cloud Based offerings  a plus

Key Result Areas (KRAs):

• Profitable Growth - Accountability of total growth in the account including R&G accountability. Expand Digital penetration.
• Executive Relationship Management - Nurturing existing relationships with the goal to keep / turn stakeholders into advocates, with increased focus on Expanding CXO relationships. Continued high NPS.
• Proactive Value Creation, Innovation - Value creation and demonstration in existing engagements. Strategic Alignment with Client’s agenda and building executive cadence to continually discuss value.
• Thought Leadership, Trusted Advisor - Be the Trusted Advisor your client calls for advice and ideas. Cross Industry sessions, give our TIG thought leaders the stage in front of the clients.
• Hands on Leadership - Ensuring contractual commitments are met. Proactively addressing issues that may arise in service delivery.
• Champion transformation initiatives within the accounts

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