Clinical Team Manager at Legal & General

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers.

We’re recruiting for a Clinical Team Manager to join our Group Protection Clinical team. With a competetive salary of up to £55,000 depending on expereince. 

You will guide and manage a team of Vocational Clinical Specialists providing support to the pro-active claims management service for our Group and Individual Protection customers by establishing and having oversight of the delivery of early intervention, treatment/therapy, rehabilitation and return to work plans. 

What you'll be doing:

• Ensure the teams objectives and efforts are aligned to overall departmental goals, service level agreements and targets, pro-actively using relevant management information to monitor and respond to changes in performance levels
• Deliver a comprehensive clinical service to the claims team to assist with the assessment and management of Income Protection, Critical Illness and Ill-Health Liability Insurance claims ensuring that our rehabilitation philosophy is adhered to
• Be responsible for the recruitment of staff within the Clinical Team, ensuring that they have the appropriate qualifications and that the correct level of resource and competency of staff is maintained
• Manage, motivate and develop employees at all levels, in a manner that is consistent with the Company’s policies and procedures including Partnership Agreement, to maximise the performance of the area
• Develop and build effective relationships with IFA’s and Policyholders (employers), both pre and post - sale, in order to promote the understanding of our claims management philosophy and operating procedures
• Develop and build effective relationships with members by holding discussions and conducting assessments through telephone or face to face contact, establishing their clinical capability, developing and monitoring rehabilitation plans

Who we're looking for:

• The jobholder must be either an Occupational therapist or Registered General Nurse with either an Occupational Health qualification or vocational rehabilitation experience and must be registered with the Nursing & Midwifery Council (NMC) or the appropriate governing body
• Excellent leadership skills
• Communication, both verbal and written skills, logical and risk management skills

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• 27 days holiday, plus public holidays. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.