Clinical Governance Specialist at Legal & General

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers.

We’re recruiting for a Clinical Governance Specialist to join Legal & General, You will provide an audit service for the Clinical team and third party suppliers by ensuring that set rules and regulations for products and processes are consistent with strategy and philosophy. Provide and support the motivated claims management service for Group and Individual Protection customers by the delivery of early intervention rehabilitation service.

This role offers a competitive salary of up to £55,000 depending on experience along with remote working.

What you'll be doing:

• Conduct and deliver regular monthly audits of the assessments made by the Clinical team and third party providers in relation to Group Protection products
• Develop and continually review internal procedures and rehabilitation philosophies to ensure evidence and market leading delivery of rehabilitation programmes which proactively manage Income Protection claims
• Develop, build, assist with the management, audit and maintain effective relationships with our external suppliers to ensure that we receive cost effective services
• Develop and build effective relationships with claimants by conducting assessments through telephone or face to face contact, establishing the claimant’s clinical capability, developing and monitoring rehabilitation plans
• Design, develop, implement and deliver training packages for our clients that can act as preventative and supportive packages around topics such as sickness absence, cancer, Mental Health and re occurring conditions
• Attend beauty parades and client meetings acting as the main Clinical contact for our largest schemes
• Conduct investigations for any complaints received relating Clinical team or third party providers
• Compile and review statistical data to identify trends and produce and circulate reports relating to audit findings around rehabilitation activity

Who we're looking for:

• Job holder must be an occupational therapist, physiotherapist or registered nurse with either an occupational health qualification or vocational rehabilitation qualification. Jobholder must be registered with the Nursing & Midwifery Council (NMC) or the appropriate governing body
• Excellent communication, both verbal and written, skills; problem solving and risk management skills
• Ability to have an eye for detail and create an atmosphere of constant improvement across the team

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• 27 days holiday, plus public holidays. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.