Collections Specialist - German Speaker

Collections Specialist - German Speaker

UK Remote

Main Responsibilities:

• • Working with an assigned number of CAM’s to assist in the daily collections efforts

  • Contacting all assigned CAM’s related to accounts in the work queue daily and provide sound collection follow-up on delinquent accounts.

  • Provide CAMs support related to customer balance information, including detailed balance statements as necessary.

  • Research and adjust customer accounts as necessary, including

  • Confer with internal and external customers by telephone and by email to resolve past due balance and secure payment on overdue balances

  • Process credit requests

  • Provide support to and manage AR team

  • Send disconnect notices out every month by the 3rd business day and throughout the month as necessary.

  • Maintain ETL (end of term liability) log and terminate customers immediately upon nonpayment.

  • Maintain bad debt of .5% or less.

  • Ensure aging is current and that customer issues are resolved timely.

  • Ensure credits are entered timely and reviewed within 3 business days of submission.

• • Approve all equipment releases to customers.

  • Work with departments to develop processes as it relates to the customer and collections

  • Strong analytical skills

Essential Criteria:

• Good written and spoken English

• Fluent in German (written and spoken)

• Additional languages a bonus

• Professional and articulate

• Able to communicate effectively with internal and external parties

• Numerate

• Ability to work in a timely and accurate fashion

• Strong attention to detail

• Flexible and self-motivated, team player

Ideal Candidate Profile:

You are a motivated, hard-working, tenacious and approachable person who can be firm when needed and does not shy away from picking up the telephone to resolve a query. You may have completed an undergraduate degree within a finance discipline and you possibly have customer service experience.

Company:

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.

We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence.