Senior Financial Analyst

What's the opportunity? 🤔

Intercom is looking for a curious and motivated senior financial analyst to join the FP&A team in San Francisco. Serving as a strategic partner to our Global Sales and Finance teams, this individual will play a supporting role in developing reporting and insights to help us hit our topline and bottom line targets, assist in the planning process, and assist in other FP&A ad hoc analyses. As a senior financial analyst, you’ll collaborate with teams across the entire company and have the opportunity to inform and influence key strategic decisions.

A senior finance analyst at Intercom will develop a strong understanding of subscription based businesses and SaaS metrics such as ARR, Churn, and Net Revenue Retention. Additionally, you will play a key role in helping build the foundation for developing actionable insights to take our company to the next level.

This is a great opportunity to impact the trajectory of a fast growing company.

What will I be doing? 🚀

• Run monthly and quarterly Sales performance models and Tableau Dashboards, prepare regular updates on performance vs. plan
• Analyze the sales business, evaluate relevant data to identify trends, risks, and opportunities
• Facilitate in investigating variances by sales channel, region, and customer segment to identify business trends 
• Partner cross functionally with our Sales, Marketing, and Corporate Finance teams in aligning on our Company forecast and performance trends
• Dive deep into cohort level performance to understand drivers of performance and assist our product, marketing, and sales teams at identifying areas of growth
• Execute on monthly reports around ARR and productivity for the CEO, CFO, President, and other key executives 
• Synthesize and report on changes in the marketing funnel to enhance our understanding of their impact on company performance
• Evaluate rationale for sales discounting and be part of the approval process
• Benchmark our growth and financial metrics to comparables in the industry

What skills do I need? 📖

• Proven track record of supporting the build out actionable analysis with moderate supervision
• Experience building cross functional relationships within Sales, Marketing, and Analytics orgs. Preferably prior experience in Sales or GTM FP&A.
• BA or BS/MS degree with strong academic record, preferably in a quantitative discipline
• Minimum of 2-4 years experience in a quantitative, finance role with experience analyzing common SaaS reporting metrics
• Strong communication skills and experience presenting analysis to Finance leaders
• Demonstrated ability and curiosity to pick up new technical skills quickly
• Proficient in Excel/Google Sheets, Salesforce, Tableau, Adaptive or similar forecasting tools
• Intermediate knowledge of SQL is required
• Must understand key business drivers, ability to communicate financial implications/business impact and provide recommendations

Benefits 😍

We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $129,500 - $150,500. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).