Title: Client Director - OEM Customer Success (Pricing and Incentives)
Location: Troy MI, Metro Detroit, Remote - USA
Reports to: Managing Director, Data & Analytics / OEM Customer Success
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
The Role:
Customer success lead for multiple OEM clients (domestic and import). You will be the subject matter expert on all things automotive sales, pricing, incentives and residual values. The role includes developing key actionable insights and leading monthly discussions with Director/VPs at OEMs. A successful client director will be seen as a trusted advisor by the OEM and will be the go-to-person for US auto sales, pricing, incentives and residual values related insights
The Impact You Will Have in This Role:
In this role, you will have the opportunity to establish yourself as an expert in the automotive industry using PIN’s proprietary transactional data, ALG's industry benchmark residual value data and predictive analytics tools. You will work with clients on recurring engagements to optimize multi-billion-dollar budgets, specifically in the areas of pricing, profitability, promotion/incentives tactics and strategies, residual value analysis, demand planning and market sizing. You will regularly present to and interact with an audience of high-ranking automotive OEM executives. Client engagements also cover distribution, inventory optimization, remarketing and financial services in the very exciting, dynamic, and complex automotive industry.
What You’ll Be Doing in This Role:
- Become a trusted advisor for OEMs on all things sales, pricing, incentives, and RVs
- Earn the trust of the client executives based on their ability to distill the data into insights and recommend actions that will enhance the client’s profitability
- Provide C-suite automotive executives with pricing, incentives and business planning recommendations
- Become a subject-matter expert in automotive analysis, aggregating data from multiple disparate data sets to explain sales and pricing performance, the competitive landscape, and industry dynamics
- Develop and present actionable insights based on new vehicle pricing and sales data (PIN) and residual value data (ALG), developing client specific solutions for upcoming challenges, and ensuring the stickiness of PIN data and ALG consulting through case studies
- Identify and pursue white space opportunities for business development among existing and potential clients
- Support development of the next generation of Data Analytics leaders ensuring continued growth of the world-class Customer Success organization
- Interact with team members, and clients, with analysis supporting decisions related to sales, pricing, and incentive tactics
- Proactively identify client needs and develop new analytical frameworks and solutions to satisfy those needs and grow the business
- Support the sales/business development organization by proactively identifying PIN and ALG based solutions to client challenges and concerns
- Be a mentor to junior analysts and support their development
Qualifications of this Role:
- 10+ years of experience in consulting / finance / analytics or sales
- MBA highly desirable
- Auto industry experience a must, ideally in sales or finance
- Desired skills include Data analysis, Problem solving, storytelling, communication, leadership level presentations
- Ability to think quickly on your feet
- Consulting experience highly desirable
- Ability to interact effectively with people including senior management
- Software experience in Excel, PowerPoint, Tableau, SQL, desired
- Thrives on tackling difficult problems in a dynamic and fast-paced environment
The Hiring Manager says:
” I’m looking for the kind of person who is not satisfied with how things have always been done. I want the candidate who is willing to experiment, drive data driven decisions, be a change maker and is seen as a valuable resource by their peers”
The Way We Work:
- Leader Led
- Remote First
- Foster Flexibility
- Reward Performance
- Time off Matters
Company Mission
J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.
Our Values
At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.
Truth Finders - At J.D. Power, we are proud of the unbiased data and findings we provide. As individuals, each and every member of our team is dedicated to living this same objectivity and embodying the highest ethical and professional standards – the only ‘favorite’ we have is the truth.
Change Makers - At J.D. Power, we never stand still. We constantly seek better ways – innovating and evolving in everything we do to support our colleagues and our clients alike – and all in service of delivering data and insights that drive meaningful business impact.
Team Driven - At J.D. Power, we are one team and we are activated. Regardless of individual role, every member of our team is dedicated to supporting their immediate colleagues and our broader J.D. Power team to deliver on our collective purpose and make us greater than the sum of our parts. At J.D. Power, these values are more than words.
J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com.
To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
