Social Media & Community Manager

Description

Pip Decks is looking for a multi-skilled Social Media & Community Manager to join our marketing team.

The ideal candidate will have previous experience developing an organic social strategy and self-producing and managing social content - with the ability to engage with community members daily.

In this role, you’ll work closely with the Director of Marketing to develop a multi-platform content strategy - with a strong focus on video content. This will be a ground-up strategy and something you will be able to take ownership of.

Initially, you will need to self-produce some content and work with internal content creators while we build the team.

You will also work closely with the paid social team and our product content team - we’re big on collaboration! 

💰 The details

Salary: (dependent on experience) £35,000 - £40,000 p/a
Contract type: Full-time employment (UK or Europe only)
Location: Fully remote. No offices.
Flexibility: Our working practices are very flexible; don’t be afraid to ask! 

❤️ At Pip Decks, our culture thrives on

1. Trust: We don't require consistent set working hours or constant updates on your work status.
2. Autonomy: You have complete authority over how you achieve your responsibilities.
3. Outcome-driven: We prioritise results over hours worked.
4. Short toes: Feel empowered to improve something without worrying about stepping on someone’s toes.

✍️ Responsibilities

Strategy:

• Create comprehensive social media strategies and tactical plans to meet long-term business goals, support product launches and raise awareness of Pip Decks on social media by increasing brand awareness and community engagement
• Manage all owned social media accounts on a day-to-day basis, including but not limited to YouTube, Instagram, TikTok and LinkedIn
• Develop an influencer marketing strategy, content wishlist and content calendar
• Conduct weekly analyses of social media performance metrics to refine strategies and optimise engagement

Content Creation 

• Self-produce short-form and longer-form content 
• Work with internal content creators to produce short and long-form content.
• Hire external content creators to produce content that suit your strategy
• Interview customers for testimonials to include on our website and social channels 

Community Management

• Interact with the Pip Decks community on a daily basis via comments and direct messages on all social channels, and our Pip Decks Slack channel. 
• Organise monthly webinar events with Pip Decks authors 
• Work cross-collaboratively with our Customer Service team to ensure that customers' issues are resolved when posted on social media in a timely manner

✅ Requirements

• 4+ years of direct professional experience independently managing an organisation’s social media and community presence across multiple platforms simultaneously
• Demonstrated experience working both independently and cross-functionally to develop content and maintain a content calendar
• Experience with social media content management systems such as Hootsuite and Later
• Demonstrated experience using social media and community channels to promote product releases/updates
• Demonstrated experience following brand guidelines, communication standards, and established processes when publishing content, replies, or reposts from other creators
• Genuine curiosity to test and experiment and find new ways to create fun, interesting content that connects with our audience
• Comfortable working independently in a remote setting, while maintaining strong collaboration with the team.
• The ability to learn new concepts quickly and move fast to meet the needs of the business.
• Professional fluency in English
• Access to a reliable high-speed internet connection

🎯 Preferred Skills & Abilities

• Experience using the Adobe Creative Suite 
• Experience with video editing
• Graphic design skills or experience creating simple images for social media platforms
• Comfortable on camera 
• Some knowledge of paid social media
• Experience working in a fast-paced startup environment

🪴 Benefits

• A fully remote position with asynchronous collaboration and flexible work hours.
• The opportunity to make a meaningful impact on the success and satisfaction of thousands of Pip Decks customers.
• A supportive and collaborative work environment focused on growth and development.
• The chance to work with a passionate and dedicated team committed to driving customer success.

Our commitment to diversity

We care deeply about building a diverse team that represents our global customers. We look forward to applications from people from all kinds of underrepresented demographics. If this role excites you, please apply!

Ready to apply?

If this role sounds up your street, we’d love to hear from you! To apply, please send over a brief cover letter and a portfolio of your work. In your cover letter, tell us why you think you’re a perfect fit for the role and share some of your proudest career moments - whether it’s a goal you’re super proud of achieving or even a time you failed but learned from the experience! 

We can’t wait to hear from you,
Pip Decks Team ❤️

P.S. Just to make sure you read the entire description, please include the word banana somewhere in your job description.