Senior Business Analyst- Data Privacy & AI Compliance

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

For more than 25+ years, LivePerson has been at the forefront of technology advancements. Rooted in human emotion and powerful AI understanding, our sights are set on pushing the boundaries of digital and human conversations. This vision is built on a foundation of passionate, driven employees who embody our mission.

You'll be successful at LivePerson if: you are excited to find daily opportunities to grow at the same pace as the technology we're building; you enjoy building partnerships to improve the business; you are someone who sees feedback as a chance to learn and grow; you believe decisions powered by data are the norm; and you care about the wellbeing of others and yourself.

Overview:

LivePerson is looking for a dynamic, hands-on Business Analyst who wants to apply their knowledge and skills to new problems in the Data Privacy and Artificial Intelligence (AI) area. Working with a team of both technical and non-technical members, you will help create new processes and procedures, and align current processes and procedures with both our internal and customer-facing processes. You will get to work with some of the top global brands and with a team of world class professionals. Most of all, your expertise, knowledge and experience will help define standards for continued expansion of our vision. This role will be cross-functional and customer facing, highly dynamic and reporting into LivePerson’s Legal team. 

You will: 

• Assist all areas of LivePerson in developing, facilitating, and maintaining processes and governance frameworks aligning with privacy and AI standards globally
• Collaborate and partner with the product and engineering teams as well as other business areas to promote a strong Data Privacy & AI Compliance culture and to empower everyone in the organization to find, understand, and govern data efficiently and effectively in compliance with applicable laws and regulations
• Provide support for our customers in documentation and assistance
• Manage third party privacy topics including supporting third party due diligence and data privacy impact assessments.

You have:

• Minimum 5+ years’ experience working for as Business Analyst or similar role in a Global Technology Company
• Knowledge of new and existing laws, regulations, and best practices impacting data governance, data management, and artificial intelligence. Relevant certifications are highly preferred and expected
• Experience in Data Privacy and AI compliance such as set-up and maintenance of a data processing inventory (ROPA)
• Very good knowledge with data protection management and ticketing tools (e.g. Onetrust and ServiceNow)
• A high level understanding of 3rd party certifications such as PCI-DSS / SOC2
• Ability to communicate, at all levels, comfortably and with confidence - both technical and non-technical subjects and sometimes acting as a liaison/translator between parties
• Experience working through complex problems, and creating easy-to-follow solutions
• Capacity to motivate others and lead change by taking initiative where appropriate
• Ability to work under pressure on multiple projects
• Passion for creating solutions with a positive attitude to change
• Excellent analytical skills and an informed, evidence-based approach
• Ability to work remotely or in a team setting as needed (we are a remote first organization; but we also value time together)

Benefits:  

• Health: medical, mental, dental, and vision
• Time away: vacation, dependent care, holidays, wellness days, and more
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: 24/7 access to professional counselors, voluntary ins. coverage, exclusive perks and discounts

#LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.