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Customer Experience Representative (Contractor)

Remote:

Full Remote

Contract:

Part time

Experience:

Expert & Leadership (>10 years)

Work from:

United States

Offer summary

Qualifications:

Strong customer service skills, Prior customer service experience, Basic knowledge of e-commerce retail, Familiarity with Zendesk is a plus, Proficient in Microsoft Office Suite.

Key responsabilities:

Assist customers with buying/selling used products
Respond to customer email requests promptly
Collaborate with internal teams on issues
Document and escalate problems/resolutions
Follow up to ensure issue resolution

Archive Startup https://www.archiveresale.com/

11 - 50 Employees

See more Archive offers

Job description

Your missions

The Customer Experience Representative is the first point of contact for customers with questions or issues. The ideal candidate must be passionate about rising to the challenge of making every customer interaction with the company an incredible experience. This role is part-time, 100% remote, and all eligible candidates must be able to work from home.

What you'll be doing

Focus on helping our customers achieve success with the buying and selling of used products on Archive sites

Respond quickly to customer-submitted email requests

Troubleshoot and guide customers through any questions or concerns

Partner with internal teams to solve larger customer-related issues

Keeps current with product knowledge

Documents problems and resolutions and escalate appropriately

Follows up with customers to ensure that issues have been addressed successfully

What You Need for This Position

Strong customer service skills, case ownership, positive attitude, excellent problem-solving, communication, and organizational skills

Prior experience working with customers

Prior experience with Zendesk is a plus