Who we are:
At Better Life Partners, we provide what it takes to heal from addiction. Wherever. Whenever.
We focus on bringing high quality, accessible and value-based effective tech-enabled care to those with Addiction Disorders, especially those in communities for whom traditional care has been found lacking. We provide evidence-based, scalable, holistic healthcare while working alongside community-based organizations to ensure that our care is accessible, non-punitive and responsive to our communities. We build trusted relationships and healing spaces to nourish Belonging, Love, and Purpose.
At Better Life Partners, we're transforming healthcare by creating cutting-edge technology that empowers our in-house providers and enhances patient outcomes. Our proprietary healthcare software system seamlessly integrates with leading tools like Canvas, ePrescribing solutions, telehealth platforms, Google Workspace, and more. We’re on a mission to improve lives, and we need a dynamic Technical Support Lead to join us on this journey.
The role:
Are you passionate about solving complex technical challenges? Do you thrive in a fast-paced environment where no two days are the same? If so, we have the perfect role for you! As our
Technical Support Lead, you’ll be at the forefront of supporting our innovative health tech solutions and the IT infrastructure that powers them. This role is a unique blend of IT support (think laptops, networking, and software) and end-user support for our proprietary platform, making it an exciting opportunity for someone who loves variety and impact.
What you will do:
- Lead and Mentor: Manage, hire, and mentor a growing team of support specialists, fostering a culture of continuous learning and excellence.
- Technical Support: Tackle incoming ticket requests with precision, whether they involve our proprietary health tech platform, integrated systems, or general IT issues. Your expertise will guide the team in delivering top-tier support.
- Collaboration: Work closely with our Managed Service Provider to resolve IT-related tickets, ensuring seamless support for our remote staff.
- Problem-Solver: Diagnose, troubleshoot, and resolve technical issues efficiently, providing exceptional service to our users.
- User Advocacy: Be the voice of our users, collecting feedback and working with product teams to drive improvements in our software and integrations.
- System Maintenance: Oversee the maintenance and optimization of our tech infrastructure, ensuring reliability and performance.
You are a good fit if you have:
- Experience: 5+ years in IT support or technical support roles, with at least 2 years in a leadership position.
- Health Tech Savvy: Experience with healthcare software systems, especially those integrating with ePrescribing tools, telehealth solutions or EHRs and similar tools.
- Technical Skills: Proficient in troubleshooting hardware (computers, cameras, etc.) and software issues. Familiarity with Google Workspace, telehealth platforms, and integrated systems is a plus.
- Empathic Communication: Excellent communication skills, with ability, patience and empathy to explain complex technical concepts to non-technical users.
- Collaboration: Strong team player who can work effectively with internal teams and external partners.
- Leadership: Proven ability to manage and mentor a team, with a track record of driving results and fostering growth.
- Problem-Solver: Analytical mindset with a knack for solving complex technical issues.
This position is remote (work from home) with expectation of attending team meetings a few times per quarter. Candidates must reside in one of the following states: Boston, Massachusetts, or the New York City metropolitan area.
Work from home requirements:
- Must have internet service with minimum upload/download ability
- Company will provide equipment (laptop, monitor, keyboard, mouse and headset) plus a remote work stipend
- Must have a quiet space to speak to members with minimal background noise
- Must understand the importance of protected health information and ensure any data/information is not visible to others
This is a full-time, exempt position. The starting salary range for this position is $91,100 - $122,000 annually + equity + benefits. The final compensation package is influenced by various factors such as experience, education, degrees earned, market data, and business requirements.
We offer: - A Competitive salary and benefits package including:
- Employee stock options for all full time employees;
- Health insurance, dental and vision coverage;
- Paid time off, sick and wellness days;
- Employer-paid life insurance and long term disability coverage;
- Professional and educational reimbursements;
- Remote work stipend; and
- 401(k) retirement plan with an employer match.
- An environment that will challenge and engage you, supporting you to develop and grow professionally and personally.
- A collaborative and supportive work environment that will value family life, diversity, equity and inclusion.
- The chance to make a significant positive impact on the lives of the millions of people who otherwise might not have access to life-saving care.
Why Join Us?
- Impact: Be part of a team that’s revolutionizing healthcare through technology
- Growth: Opportunities for career development in a rapidly expanding company
- Innovation: Work with cutting-edge technology and learn from industry experts
- Culture: Join a collaborative, supportive team that values innovation and continuous improvement
At Better Life Partners, we believe our work directly correlates to the diverse perspectives of our team. Better Life Partners celebrates inclusion and is a committed Equal Opportunity Employer to all qualified applicants, ensuring individuals will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, age, national origin, physical or mental disability, marital or parental status, military or veteran status, or any other protected classification. Persons of color, women, LGBTQIA candidates, veterans and individuals with disabilities are encouraged to apply. Better Life Partners prides itself on being a recovery-friendly workplace.
