Follow Up Specialist - Mortgage Loan - Remote/Hybrid Corporate Campus

Job Title: Mortgage Loan Follow Up Specialist (Hybrid Position)

Job Overview

We are looking for motivated and detail-oriented mortgage loan professionals to join our esteemed team in a hybrid role based in Cleveland, OH. This position combines the flexibility of working remotely with the opportunity to engage on our corporate campus, where you will oversee a substantial pipeline of loan applications from initiation through to closing, while providing unparalleled customer service in a collaborative, high-energy environment.

Key Responsibilities

• Manage both inbound and outbound communications to assist customers with loan inquiries and facilitate the closing process for loan applications.
• Oversee a pipeline of approximately 55-65 loan applications, sourced via phone and online channels.
• Clearly articulate financial information and required documentation to clients.
• Prioritize tasks effectively and maintain high productivity levels in a fast-paced setting.
• Collaborate closely with team members to ensure a smooth customer experience and successful loan closures.
• Display exceptional customer service and communication skills, complemented by a proactive and friendly attitude.
  
  

Required Skills

• Strong interpersonal and organizational skills.
• Outstanding verbal and written communication abilities, demonstrating professionalism and clarity.
• Proficiency in PC usage; experience with mortgage software is preferred.
  
  

Qualifications

• A minimum of two years of recent experience in taking home equity or mortgage loan applications within a retail banking context.
• Proven track record of managing loan applications from origination through to closing is highly desirable.
  
  

Career Growth Opportunities

We are dedicated to fostering professional development and career advancement within our organization, recognized for its excellence in the industry.

Compensation And Benefits

• Competitive salary and a comprehensive benefits package.
• A hybrid work model that allows for a blend of remote and on-site work.
  
  

Company Culture And Values

We pride ourselves on creating a customer-focused work environment that emphasizes teamwork, collaboration, and respect for diversity. We are committed to being an Equal Opportunity and Affirmative Action Employer, dedicated to building a diverse workforce and promoting equality in the workplace.

Employment Type: Full-Time