Offer summary
Qualifications:
High school diploma or GED required, Minimum 1 year in mortgage servicing or call center environment.Key responsabilities:
- Manage mortgage collections inquiries and payment processing
- Handle Level 1 complaints, aiming for first-call resolutions
- Oversee delinquent accounts and initiate collection actions
- Meet service level agreements and client satisfaction metrics
- Collaborate with external stakeholders and internal departments