Help Desk III

Codeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.

Who We’re Looking For:

We are searching for a Help Desk III professional to support one of our clients. The ideal candidate will be based in Wisconsin or willing to relocate within 30 days of the start date. This role requires exceptional troubleshooting skills, attention to detail, and the ability to work independently in a highly collaborative environment. Candidates must be available for an initial in-person training period of one to two weeks at the client’s office, after which the role can be fully remote, hybrid, or in-person.

Responsibilities:

Provide direct technical support to end users via phone, email, and other communication channels.

Troubleshoot and resolve issues promptly, with a focus on first-contact resolution.

Deliver hands-on technical support for the client's staff, covering tasks such as login issues, remote access, and specific application-related issues.

Develop training materials and deliver both one-on-one and group training sessions for staff.

Document and track issues using IT service management tools to ensure efficient and timely resolution.

Provide technical assistance for the client’s infrastructure, including critical systems.

Qualifications:

3+ years of experience working with IT Service Management tools (Incidents & Service Requests).

3+ years of experience with Active Directory, Microsoft Windows 10/11, and Microsoft Office Suite.

3+ years of experience with Network Topology and Local Area Networks (LAN).

Strong ability to troubleshoot and resolve technical issues efficiently.

Excellent attention to detail and ability to work independently.

Strong typing skills with speed and accuracy.

Additional Requirements:

Candidate must provide their own equipment that meets specific technical requirements (e.g., dual monitors, Windows or Mac computer, full audio/video conferencing capabilities).

Home internet must support a minimum of 20 Mbps down and 5 Mbps up for remote work.

Candidates must be physically located in the U.S.

Must be available to work during Central Standard Time (CST) business hours.

About Codeworks: Codeworks has over 25 years of experience serving Fortune 1000 companies in Wisconsin as well as our client's national locations. Our recruiting team excels at evaluating, advising, and connecting IT professionals with new opportunities that will satisfy their expectations regarding income and opportunity for growth. At Codeworks, we're committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive.

Codeworks is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, or national origin.