Customer Service Representative, Online Business Center SME, Remote at Desjardins

SUPPORT. ADVISE. BUILD TRUST

It also means understanding the needs of entrepreneurs by offering them a UNIQUE and CUSTOMIZED experience. In your day-to-day work, you will take charge of the immediate needs of our entrepreneurs and ensure that the company has the best tools to propel it towards success. Examples of needs : Transactional (ADA, stop payment, check order, package, change of address), financing (loans, line of credit, credit cards), savings, etc. The companies served by our client relation center are from different industries (manufacturing, commercial, services, organizations, real estate, etc.) and show needs according to the different stages of their progress (start-up, growth, maturity, succession company). The Customer Service Representative must therefore develop/possess a curiosity for the different business sectors and adjust his support according to the life cycle of the business. More specifically, you will be required to :

• Establish an advisory relationship by identifying current and potential needs and supporting client retention

• Advise members and clients on specialized products and services and ensure member/client satisfaction

• Develop solutions tailored to client needs, negotiate terms, and prepare integrated service offers

• Help achieve business development objectives by prospecting for, identifying and developing new business opportunities to balance member/client satisfaction, profitability and risk

• Stay on top of the latest standards, products and services in your field

What we offer*

• Competitive salary and annual bonus

• 4 weeks of flexible vacation starting in the first year

• Defined benefit pension plan that provides predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• College diploma in a related field

• A minimum of 1 year of relevant experience

• Please note that other combinations of qualifications and relevant experience may be considered

• Strong communication skills in English and French, both oral and written due to the nature of the duties, work tools and because the position involves interactions with English and French speaking partners, members and/or clients

• Available to work from Monday to Friday from 8 a.m. to 8 p.m., Saturday from 8:30 a.m. to 4:30 p.m.

You Don’t Work at Desjardins. You Grow with Desjardins. There’s a difference.

Discover what sets Desjardins apart from other employers. See why our growth strategy puts people first and how helping our employees to shine, in every area of life, is the key to our success. Click the following link to view a short video: The Desjardins difference

#LI-Remote

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

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