Offer summary
Qualifications:
Practical experience in Customer Service Management (CSM), Knowledge of JavaScript and ServiceNow APIs, Experience with integrations (REST, SOAP), Minimum 2 years experience with ServiceNow, ServiceNow CSA certification is desired.
Key responsabilities:
- Support adaptation and customization of ServiceNow
- Implement functionalities like case management and knowledge management
- Assist in configuring tools for client needs
- Play a key role in development and deployment support