Remote IT Support Officer (EITSO) - Security Clearance Required - Dedicated Support

Job Overview

We are looking for a proactive and customer-oriented Enterprise IT Support Officer (EITSO) to become a vital member of our dedicated IT support team. This remote role requires a keen focus on incident response, deskside service, and project management.

Key Responsibilities

• Implement ITIL-based processes to effectively address and resolve incoming incidents, requests, and demands.
• Diagnose, troubleshoot, and apply solutions for various IT-related issues, minimizing the necessity for Tier 3 escalation.
• Offer foundational user training for standard applications, office tools, and custom software.
• Execute remote desktop triage and repairs utilizing remote assistance tools.
• Maintain and update documentation as well as tracking databases.
• Respond to inquiries regarding system procedures, online transactions, system status, and downtime protocols.
• Collaborate with network services, software engineering, and application development teams to restore service and diagnose issues.
• Apply best practices and utilize insights on business matters to enhance products and services.
• Adhere to performance standards as defined in contractual agreements.
• Local travel between customer sites may be necessary.
• Supervisory responsibilities may be required.
  
  

Required Skills

• Strong communication abilities to effectively engage with colleagues, management, and customers.
• Self-driven and well-organized with exceptional interpersonal skills.
• Proven problem-solving capabilities and technical expertise.
• Familiarity with Windows Active Directory and various desktop applications.
• Knowledge of TCP/IP, general networking, and virus scanning solutions.
  
  

Qualifications

• Certification in CMA or DMA is mandatory.
• A Bachelor's degree and four years of relevant experience, or an equivalent combination of education and experience is required.
• Experience in addressing technical issues associated with computer hardware, software, network systems, and telecommunications is essential.
• Attention to detail with demonstrated leadership abilities is crucial.
  
  

Career Growth Opportunities

This role offers significant potential for professional development and skill enhancement within our esteemed organization, allowing you to contribute to the success of vital IT services and advance your career in a supportive environment.

Company Culture And Values

We pride ourselves on fostering an inclusive workplace that values diversity and encourages collaboration. Our commitment to creating a supportive environment ensures that all team members can thrive and make meaningful contributions.

Networking And Professional Opportunities

Joining our team provides invaluable networking opportunities and the chance to collaborate with industry professionals, enhancing your career trajectory within a reputable organization.

Compensation And Benefits

• Competitive salary based on experience.
• Flexible working hours with core hours from 9:00 AM to 3:00 PM, Monday through Friday.
• Opportunities for professional development and ongoing education.
• Local travel reimbursement may apply.
• Availability of 24x7 coverage opportunities for additional hours.
  
  

Employment Type: Full-Time