Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear.
Clinical Technical Specialist South Balkan
Remote ( Based in Bulgaria or Greece )
About the job
Imagine using your talent and expertise to help people hear. Cochlear, the global market leader in implantable hearing solutions, offers a unique opportunity to join our team as a Clinical Technical Specialist South Balkan (m/f/d). This role is 100% remote (working from Bulgaria or Greece) and involves performing activities mainly in Greece, Cyprus, Bulgaria, and Albania.
The Opportunity
In this newly created position, you will provide clinical and technical support for the entire range of Cochlear products, including hardware and software solutions, to clinics, distributors, other B2B partners and patients within the South Balkan region (Greece, Bulgaria, Cyprus, Albania).
Working in close collaboration with the Business Development Manager South Balkan and the distributors in the respective country, you play a key role in creating market opportunities for hearing implants and establishing Cochlear as the preferred brand.
Responsibilities include:
Provide Clinical Technical Support to Distributors, Clinical Professionals and Patients
- Establish strong relationships with distributors and clinic professionals (e.g. Ear-Nose-Throat (ENT) Surgeons, Audiologists, Speech Therapists, Psychologists, and other Healthcare Professionals) by supporting them in delivering exceptional patient care.
- Provide reliable clinical and technical support (on-site / phone / online) to distributors and clinical professionals. This includes performing device switch-on and fittings, solving complex cases, providing surgical support, and answering queries from professionals.
- Perform regular distributor and customer visits and activities in line with the sales and marketing strategy.
- Timely address complaints; forward them in accordance with the internal complaint reporting procedures, follow-up on results and feedback to professionals.
- Support customers and partners in all aspects of the hearing implant treatment pathway (e.g. patient selection, candidate referring, reimbursement, (re-)habilitation, etc.)
Train Clinical Professionals and Distributor Staff on Cochlear's Products & Services
- Provide on-site or online trainings on Cochlear's product and service offering. This includes introduction of new and established products, trainings on intraoperative measurements, surgical procedure and fitting of the sound processors.
- Design and adapt training content in line with Cochlear's marketing guidelines.
- Train professionals on the application of Cochlear's products and services. This includes the entire patient journey. From identification of suitable candidates for hearing implants, up to implant surgery and the respective aftercare.
Continuous Professional Development
- Complete Cochlear's learning pathway for field staff, which comprises of different classroom trainings including product, clinical-technical and surgical trainings.
- Actively participate in international and national cochlear implant or related conferences. You may act as a spokesperson and / or represent Cochlear at the booth.
- Stay up to date with present literature on clinical technical topics (e.g. by joining the Cochlear Central Eastern Europe (CEE) Journal Club).
- Make use of individual development opportunities by attending soft skills trainings and / or other relevant courses offered by our Cochlear Academy
Region-specific Requirements:
- Travel within the region (Greece, Bulgaria, Cyprus, Albania) is required (estimated 60%). Other international travel may be needed (10-20%).
- Ability and willingness to work with people from different cultural backgrounds.
Your Profile:
- Education: Degree in Audiology (or related profession like Acoustics, Speech Pathology) or ENT. Biomedical Engineering, Natural Sciences (Biology, Physics, etc.) preferred.
- Minimum 5 years work experience. Previous work experience in an international company in the medical device industry and / or experience working with hearing impaired people is beneficial.
- An affinity for technology and readiness to learn.
- Excellent interpersonal and relationship building skills.
- Ability to clearly communicate with and present in front of different type of audiences.
- Ability to work independently in a dynamic, fast-paced environment.
- Advanced Microsoft Office skills
- Good verbal and written communication skills in Greek or Bulgarian and English
Your Benefits at Cochlear:
We offer a competitive benefits package, in line with the market and corresponding to your qualifications and experience, including:
- Additional bonus compensation
- Yearly salary increase
- Flexible working hours, working 100% remotely
- Regular employee and industry events
- Training and career development opportunities
- The role is eligible for a company car benefit
If you feel that you have the skills and expertise to be successful in this role and you wish to take on new challenges and build your career with Cochlear, start your application by clicking the apply button below.
Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.
If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.
#CochlearCareers
How we recognise your contribution
We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.
For more information about Life at Cochlear, visit www.cochlearcareers.com
At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.
