Account Manager (SaaS)

illion is the leading independent provider of trusted data and analytics products and services in Australia and New Zealand. illion is headquartered in Melbourne with offices in all major metropolitan cities across Australia and New Zealand. Our team work with leading brands in our region to bring data & analytics to life

The heart and soul of our business is the insight and value we seek to provide to our customers through data and analytics. Our data is unique, extensive and expanding and our people are key to bringing this to life.

Your new role and how you’ll make a difference

TenderLink provides tender notification services and electronic tendering solutions to clients throughout Australia and New Zealand. TenderLink is recognised as the market leading provider of tender notification services and online tendering technology throughout Australasia.

Our SaaS Account Manager drives revenue through increased portal activity, ensuring our SaaS customers use their portals to their full potential, thereby improving the service for TenderLink subscribers and their access to current and relevant business opportunities!

The value-add things you’ll be doing

• Implement TenderLink’s Account Management Strategy aimed at onboarding new customers, increasing portal usage, reducing customer churn and cross selling illion solutions.
• Achieve agreed customer engagement targets, revenue targets and upselling and cross selling Targets.
• Provide detailed onboarding support and training.
• Provide SaaS customers with technical know-how and advice on best practice to fully utilise the potential of their portals to accurately target subscribers.
• Identify opportunities to widen the usage of TenderLink’s products and services in organisations where procurement is decentralised.
• Deliver campaigns to existing SaaS customers by email and follow up phone calls regarding new functionality or products.
• Assist with construction of demos for potential SaaS customers and portal administration including supplier uploads, report generation and Portal changes.
• Contribute to Ongoing Strategy, Process and Product Development
• Identify and provide feedback on common issues that arise as result of customer contact.

The experience and qualifications you’ll need to be successful

• Experience in account management in the information technology and communications sector.
• Strong experience in Sales is essential
• Confidence to handle difficult conversations - ie troubleshooting, resolutions, objections handling.
• Able to drill down to isolate problems customers may be experiencing
• Persuasive communicator – demonstrating well developed oral and written skills
• Able to continually prioritise activities and make quick decisions based on rational analysis

Culture

There has never been a better time to join illion. Our business is transforming. We are transforming the way we work with a strong focus on the value of our people and our customers. Our strong business leaders are modernising our culture and empowering our team to reach their full potential. There is a bright future ahead for illion and we are seeking innovative and passionate individuals to be a part of it!

Benefits

• Flexible working environment
• Generous Incentive & Commissions Program
• Team Member Benefit Program - Discounts and offers on fitness, health insurance and more
• Ongoing Sales Training

illion’s values

Wonder what if

We wonder on many levels. About ideas. And about how others see them. We listen with curiosity. Obsess the numbers. And embrace new ways to make data, make a difference

We’re good eggs

Everything we do is built on integrity. We hold ourselves to high standards. And higher principles. We act with good intentions. Taking every opportunity to be that little bit better.

Human. Kind

People are the heart of our products, processes and culture. Our relationships are a gift. We’re inclusive. Measuring the impact of our actions on other’s first. Kindness and humanity prevail.

We all add up

We work wonders when we work together. Our diverse perspectives and backgrounds make us greater than the sum of our parts. We’re one team, where every single one of us counts.

How to Apply

To apply, please click “Apply Now” button and we will be in touch shortly.

Due to the sensitive data that illion works with, employment at illion is subject to employees having full working rights for UK and successful completion of a Criminal Record Check.

Here at illion, we value diversity and inclusion and believe that we are able to grow and learn better together with a diverse team of employees. By joining illion you'll be part of an inclusive culture that celebrates a diversity of cultures, skill sets, educations and opinions. People from all culturally diverse backgrounds are encouraged to apply.