Remote Service Delivery Manager | WFH

Job Overview

Join an innovative and forward-thinking organization that is committed to enhancing the integrity of global supply chains. We are known for delivering exceptional product verification services that uphold ethical practices and protect the reputations of our clients, who include some of the most prestigious brands worldwide. As we expand our operations in key locations such as Auckland, Dunedin, London, Singapore, and Washington, D.C., we are on the lookout for a skilled Service Delivery Manager to join our team and drive our mission forward.

Key Responsibilities

• Ensure the prompt and precise delivery of all contracted services.
• Uphold the integrity of collected data and samples by adhering to rigorous guidelines.
• Serve as the primary contact for clients, cultivating strong relationships and addressing their concerns.
• Anticipate challenges and implement solutions to keep projects on schedule.
• Oversee planning efforts, proactively identifying potential issues to ensure effective service delivery.
• Collaborate with internal teams to fulfill client obligations.
• Coordinate the logistics of sample collection and transportation on a global scale.
• Strive to meet operational targets while continuously seeking enhancements.
• Communicate effectively with all stakeholders, providing regular updates and progress reports.
• Monitor project performance, addressing any risks or delays in a timely manner.
• Follow established protocols to guarantee quality outcomes.
  
  

Required Skills

• At least 3-5 years of experience in service delivery, project management, account management, or a related domain.
• Proficient in Microsoft Office tools, particularly with intermediate Excel skills.
• Strong interpersonal skills with an ability to influence and resolve problems effectively.
• A resilient mindset capable of thriving under pressure.
• Excellent written and verbal communication skills in English, as a strong team player.
• Project management certifications are regarded as advantageous.
  
  

Qualifications

• Minimum 3-5 years of relevant experience in service delivery, project management, or account management.
• Background in account management, delivery management, project management, logistics, or data management is desirable.
  
  

Career Growth Opportunities

This position provides significant avenues for professional development and career advancement within the organization, particularly in service delivery, project management, and account management, allowing you to broaden your skill set and progress in your career.

Company Culture And Values

We promote a collaborative workspace where team members are committed to excellence and efficiency, emphasizing strong client relationships and ethical practices that make a tangible difference in the global supply chain sector.

Compensation And Benefits

• Competitive salary range of \(85,000 - \)100,000 per annum, based on experience.
• 35 days of paid time off, inclusive of US public holidays.
• Comprehensive medical, dental, and vision insurance.
• 401K retirement plan.
• Life insurance and AD&D coverage.
• Enhanced maternity leave.
  
  

If you are eager to make a significant impact within a collaborative and mission-driven organization, we invite you to apply for this exciting opportunity.

Employment Type: Full-Time