Fraud Investigator - Managed Services

Synopsis of the role:

The primary function of this role is to identify, review, assess and mitigate the potential risk associated with new credit applications and/or existing accounts.  This role would partner closely with the client directly, and equally with internal fraud and business consultants, product managers, operations partners, and senior leadership.

This is a hybrid role where the successful candidate will be expected to come into the office a minimum of 3 days a week while working remotely the rest of the time. The work schedule is Tuesday to Saturday (working hours may differ based on the day).

What you’ll do

• Investigate fraud alerts triggered by new applications.

• Review application documentations provided by applicants.

• Partner with internal client departments, such as credit risk, fraud strategy, compliance, etc.

• Confirm or clear fraud alerts triggered by new applications.

• Review, maintain and optimize rules that trigger fraud alerts.

• Generate performance reports for leadership.

• Timely reporting of current and historical fraud trends to enrich consortium data.

• Prepare and present findings to internal leadership groups with recommendations for process improvement.

What experience you need 

• 3+ years of relevant fraud experience in the detection, identification, investigation of fraudulent activity.

• 3-5 years of customer service or client facing roles within financial services, and/or telecommunications, insurance sectors.

• Intermediate/expert knowledge of credit adjudication processing, policies and best practices required.

• Basic knowledge of AML and FINTRAC are required.

• Knowledge of fraud case management systems.

• Industry association/membership preferred; fraud/risk specific.

• Strong interpersonal, oral and written communication skills required.

• Proficient computer skills including, MS Office Suite, Google Suite and SharePoint.

What could set you apart

• Product knowledge and experience interpreting credit bureau reports and utilizing fraud tools such as Citadel or FraudIQ Manager would be an asset.

• Strong oral presentation skills required as the ideal candidate will prepare and present findings directly to the client.

• This position requires critical analytical thought, investigative review techniques, a sound fraud background, and the ability to quantify and qualify emerging fraud trends. 

• This role may involve a customer facing element where strong emphasis will be on customer experience, time sensitive resolution and building trustful relationships.

• The successful candidate will be proficient in a queue based fraud detection system, with the knowledge, skills and ability to balance both productivity and quality decision making with detailed rationale.

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