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Bilingual Korean Customer Experience Specialist

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Philippines

Offer summary

Qualifications:

Fluent in Korean and English, Customer service experience in fast-paced environment, Strong passion for helping people, Problem solving and analytical skills, Ability to work full-time.

Key responsabilities:

  • Provide outstanding customer interactions
  • Deliver exceptional service via multiple channels
  • Translate product communications and newsletters
  • Develop expertise in products and software
  • Maintain positivity in all interactions
Strikingly logo
Strikingly Internet Startup https://www.strikingly.com/
51 - 200 Employees
About Strikingly
Strikingly lets you build a gorgeous, mobile optimized website in minutes. For your business, organization, or personal branding, a good-looking site is necessary for your online legitimacy in the Mobile Age. With no code or design at all, you can set up a professional website in under 30 minutes, and it'll look great on your phone, tablet, and computer. Check it out at http://www.strikingly.com/. We're hiring! Please see: http://www.strikingly.com/s/careers . Our mission is to give everyone the power to turn their creative ideas into reality and build brands around them. See why: http://www.strikingly.com/s/manifesto
See more Strikingly offers

Job description

Logo Jobgether

Your missions

Description

Strikingly is a modern, mobile-optimized website builder that empowers everyone to express their individuality. We are seeking a Bilingual Korean Customer Happiness Specialist to foster happiness and create WOW moments for our customers.

Your Responsibilities Will Include

  • Emanating our brand and personality in every customer interaction by adopting the Strikingly voice and tone.
  • Delivering WOW moments through exceptional customer service via email, chat, and social media.
  • Translating our product and customer communications, including newsletters and lifecycle emails.
  • Developing expertise in our products and internal software to assist customers effectively.
  • Maintaining happiness and positivity in every customer and team interaction.

Skills

  • Professional communication skills in Korean and English.
  • Strong passion for helping people with varied learning curves.
  • Deep love for learning new things, along with problem solving and analytical skills.
  • Customer service experience in a fast-paced environment.
  • Availability to work full time (40 hours per week).
  • A working desktop computer with at least 8GB RAM, Windows 10/MacOS 10.12.6, Core i3/AMD Ryzen 3 or higher; and a minimum 20Mbps internet connection.

Benefits

  • The convenience of working from anywhere.
  • A fun and collaborative international working environment.
  • Opportunities for career advancement.
  • Training and growth opportunities.
  • Paid leave after one (1) year of tenure.

Note

NO INTERVIEW

Employment Type: Full-Time

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Internet
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Transitional Bilingual Education

Soft Skills

  • Learning Agility
  • Problem Solving
  • Professional Communication
  • Customer Service
  • Analytical Skills
Are you interested?

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