Customer Implementations Engineer

Skyflow is a data privacy vault company built to radically simplify how companies isolate, protect, and govern their customers’ most sensitive data. With its global network of data privacy vaults, Skyflow is also a comprehensive solution for companies around the world looking to meet complex data localization requirements. Skyflow currently supports a diverse customer base that spans verticals like fintech, retail, travel, and healthtech.

Skyflow is headquartered in Palo Alto, California and was founded in 2019. For more information, visit www.skyflow.com or follow on X and LinkedIn.

Desired Qualifications

• Experience working on a technical team like Engineering, Technical Product Manager, Technical Business Analyst, or Data Analyst
• Advanced knowledge of programming languages like SQL, system integration solutions, and data security.
• Ability to evaluate large datasets, identify patterns, and make informed decisions
• Customer facing experience, preferably in professional services or customer implementations
• Minimum 7 years of experience in customer onboarding, customer service and support, customer success, or similar experiences.
• Ability to design or contribute to onboarding plans that align with customer objectives
• Strong analytical and goal-oriented mindset backed by solid project management skills
• Working knowledge of popular public cloud services infrastructure offerings such as AWS, GCP, and Azure
• Prior experience personally engaging with Enterprise and Global customers
• Strong communicator – written, verbal, and presentation
• Excellent emotional intelligence and interpersonal and presentation skills
  
  

Responsibilities

• Understanding customer context and overseeing goals
• Perform detailed analysis of Customer software programs, applications, and web services to determine system efficiency and functionality.
• Work closely with Customer, Sales and Customer Experience teams to integrate new systems and applications with existing customer business operations.
• Gather and document business requirements, ensuring that these align with customer goals and business objectives.
• Using data analytics, technical business analysts identify business problems and develop solutions.
• Educating and enabling customers with the right tools and resources at the right time throughout the process to achieve the quickest path to customer success.
• Collaborating with peers and manager to identify and eliminate roadblocks in the way of customers’ goals
• Contributing to the building of onboarding content
• The ideal candidate will be a technical self-starter who thrives in a fast-paced environment, is willing to roll up their sleeves, drives for success, and has the technical aptitude to support the team in complex and extensive opportunities.

• Benefits:
• Excellent Health, Dental, and Vision Insurance Options (Varies by Country)
• Unlimited PTO
• Flexible Hours
• Generous Equity