Offer summary

Qualifications:

Fluent in Spanish and English, Previous experience in customer service preferred, Proficient in CRM systems, Strong analytical and problem-solving skills, Ability to work in a fast-paced environment.

Key responsabilities:

Deliver exceptional customer support via phone, email, and chat.

Address inquiries and troubleshoot issues effectively.

Document customer interactions in the CRM system.

Collaborate with team members to enhance service delivery.

Engage in training sessions for skill improvement.

Job description

Kickstart your career with Patrique Mercier Recruitment JP and experience the beauty of Greece while working as a Spanish Customer Service Representative for a major tech company! We are offering a unique opportunity that includes paid relocation to help you transition into this fantastic role. You will be part of a dynamic team dedicated to providing top-notch customer support to Spanish-speaking clients, ensuring their needs are met with efficiency and care. This is your chance to grow professionally in a fast-paced tech environment while enjoying the stunning landscapes and rich culture that Greece offers. If you are passionate about technology and customer service and are eager for a new adventure, we want you on our team!

Responsibilities

Deliver exceptional customer support to Spanish-speaking clients through various channels, including phone, email, and live chat.
Address customer inquiries, troubleshoot issues, and provide effective solutions to ensure satisfaction.
Stay knowledgeable about the tech company’s products and services to assist customers accurately.
Document all customer interactions in the company's CRM system to maintain accurate records.
Collaborate with team members to enhance service delivery and customer experience.
Engage in ongoing training sessions to improve service skills and product knowledge.
Contribute to team meetings to discuss feedback and propose improvements in customer service processes.

Requirements

Fluent in Spanish, both written and spoken; proficiency in English is required.
Excellent communication and interpersonal skills with a strong focus on customer service.
Ability to work efficiently in a fast-paced, customer-centric environment.
Strong analytical and problem-solving skills with attention to detail.
Previous experience in customer service or a related tech field is preferred.
Proficient in using CRM systems and other customer support software.
A positive mindset, adaptability, and enthusiasm for learning new technologies.

Benefits