Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Customer Success Associate (East Coast - Trilingual) at Lendbuzz

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

Fluent in Spanish, Portuguese, English, 2-5 years in a call center environment.

Key responsabilities:

  • Respond to customer inquiries via multiple channels
  • Document customer interactions using CRM system
  • Ensure adherence to company policies and SLAs
  • Enhance service quality by analyzing processes
  • Collaborate with Customer Success Manager
Lendbuzz logo
Lendbuzz Financial Services Scaleup https://www.lendbuzz.com/
201 - 500 Employees
About Lendbuzz
Lendbuzz is an AI-based auto finance platform that helps consumers obtain fair access to credit when purchasing a car. Powered by alternative data and machine-learning algorithms, Lendbuzz can assess the creditworthiness of consumers whose credit scores range from good to non-existent—a group totalling some 100 million people—yet despite their massive numbers are underserved by traditional loan processes. Lendbuzz supports the success of their dealership partners through consumer loans that help those dealers reach a more diversified client base, together with competitive floorplanning options that help them grow their businesses. Lendbuzz is headquartered in Boston, Massachusetts and was founded in 2015.
See more Lendbuzz offers

Job description

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.

We are seeking a trilingual Customer Success Associate fluent in Spanish, Portuguese & English, with 2-5 years in a call center environment.

Responsibilities:
  • Respond to customer inquiries and provide assistance across various communication channels including phone, email, chat, and text
  • Document all customer interactions accurately using our CRM system
  • Ensure adherence to company policies and procedures
  • Work towards achieving customer service targets, metrics, and company Service Level Agreements (SLAs)
  • Enhance customer service quality by analyzing and refining processes and system configurations
  • Provide technical advice and assistance to maximize customer operational performance
  • Identify and troubleshoot network problems related to customer service channels and platforms
  • Collaborate with and report directly to the Customer Success Manager

    • Requirements:
  • Fluent in all three languages: Spanish, Portuguese and English 
  • 2-5 years of experience in a call center environment handling a high volume of calls
  • Enthusiasm for engaging in conversations and continuously learning from and educating customers
  • Passion for technology and a willingness to stay updated on industry trends
  • Clear, personable, and informative communication skillsCuriosity, motivation, and a drive to tackle new challenges
  • Strong team player who is comfortable both providing and seeking assistance
  • Adaptability to thrive in a dynamic and evolving environment
  • Ability to maintain composure and efficiency in a fast-paced settingEagerness to take on new tasks and solve problems in real-time
    • We believe:

    Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.

    Compassion is a strength. We care about our customers and look to build long-term relationships with them.

    Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible.

    Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.

    Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.

    If you believe these things too then we would love to hear from you!

    Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Industry :
    Financial Services
    Spoken language(s):
    Check out the description to know which languages are mandatory.

    Hard Skills

    Customer Relationship Management (CRM) SoftwareSpeech FluencyProcess ImprovementIndustry Trend AnalysisCall Center ExperienceHardware TroubleshootingProject Collaboration

    Other Skills

    • Problem Solving
    • Verbal Communication Skills
    • Analytical Thinking
    • Customer Service
    • Adaptability
    • Time Management
    Are you interested?

    CSM - Customer Success Manager Related jobs

    See more CSM - Customer Success Manager jobs
    Sign in or sign up with Google or LinkedIn