Configuration Management Specialist

Who We Are

Known for being a Best Place to Work and a People First company, IronArch Technology is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in providing innovative solutions and world class services to Federal Government clients. 

Our employees have voted us as a 'Best Place to Work' 8 times and we are an INC 5000 recipient for being one of the fastest growing businesses in the United States.

Our Values: People First, Servant Leadership, Deliver and Inspire Excellence, Do the right thing! 

What You’ll Do

We are seeking a Configuration Management Specialist to support and enhance configuration management processes for a key customer. This role involves managing and tracking change requests, status accounting, and reporting, as well as developing materials to support process implementation and execution. You will collaborate with customers, subject matter experts, and systems engineers, ensuring data integrity and operational efficiency. This position is open to remote delivery anywhere within the U.S.

Key Responsibilities:

• Manage and process change requests submitted by customers within established SLAs.
• Lead or support the Change Control Board (CCB), maintaining meeting minutes, tracking action items, and documenting decisions and outcomes.
• Use Atlassian tools (JIRA, BitBucket, Confluence) to execute daily tasks and maintain accurate tracking of configuration management data.
• Collaborate with cross-functional teams to gather requirements, ensure data fidelity, and track relevant metrics within configuration management tools.
• Facilitate the configuration management process, providing excellent customer service throughout.
• Prepare for and support process assessments and change control audits, ensuring compliance with established procedures.
• Identify opportunities for process improvements and recommend new technologies or enhancements to configuration management tools.
• Develop and maintain Standard Operating Procedures (SOPs) for configuration management processes.
• Create training materials and conduct training sessions to ensure consistent execution of processes.
• Manage the monthly on-call schedule to ensure 24/7 platform coverage.

   Qualifications:

• Bachelor's degree in Computer Science, Engineering, or equivalent, with 10 years of professional experience, or 18 years of experience in lieu of a degree.
• 5+ years of recent experience with IT operations processes.
• 5+ years of experience with configuration management, including change control board leadership, change request management, and metrics reporting.
• Proficiency in using Atlassian tools (JIRA, BitBucket, Confluence) for project management, permissions, workflows, and field configuration.
• Strong organizational skills and ability to prioritize tasks independently, aligning with organizational goals.
• Ability to work collaboratively within a team and provide detail-oriented support.
• Ability to negotiate requests with application teams and the project team to meet organizational goals and customer requests in a timely manner.
• Dedication to delivering exceptional customer service, with excellent verbal and written communication skills.
• Excellent communication and interpersonal skills, with the ability to convey technical information to various stakeholders.
• Experience with Agile and Continuous Integration/Continuous Deployment (CI/CD) best practices.
• Ability to obtain a public trust security clearance.

Preferred Qualifications:

• Experience supporting applications in a cloud environment.
• Strong analytical skills to assess tickets, identify trends, and generate actionable insights.
• Demonstrated leadership and the ability to work proactively across teams to achieve positive results.
• Highly self-motivated, team-oriented, and customer-focused with a strong work ethic and the ability to adapt to dynamic environments.

Why IronArch Technology?

• Awarded Best Place to Work 8 times!
• Competitive compensation and market-leading bonus opportunities
• Medical, dental and vision benefits where a significant portion of the premium is subsidized by IronArch. For qualifying high deductible health plans, IronArch also contributes towards a Health Reimbursement Account to cover eligible medical expenses
• Company-provided healthcare concierge assistance to help explain your coverage in plain language; help you find, choose, and schedule quality care; and address billing, benefit, or claims concerns, potentially saving hours of your time
• 401(k) retirement plan where the company contributes dollar for dollar up to 3 percent, and 50 cents on the dollar for the 4th and 5th percent with immediate entry and immediate vesting
• 20 days of PTO accumulated per calendar year
• 11 paid holidays
• Bereavement, jury duty, parental (maternity/paternity/adoption), and military leaves
• Sabbatical programs
• Company-paid short- and long-term disability
• Company-paid life insurance
• Voluntary life, accidental and indemnity income replacement benefits
• Professional development reimbursement
• Health club reimbursement
• Matching donation program and annual philanthropic activities 
• Pet insurance
• And more!

Apply today to learn why IronArch Technology has been recognized as “Best Place to Work” for 8 years!

IronArch Technology is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.