This is a remote position.
Job Description:
"● Order Processing and Management: accurately processing customer orders in the system. Ensuring orders comply with company policies and customer agreements and coordinate with cross functional team for timely delivery.
● Invoicing: Accurate and Timely generation and submission of invoice to client. Handling invoice adjustments or credit memos when required.
● Cash Application: Applying customer payments to corresponding invoices, ensuring accurate reconciliation between accounts receivables (AR) and Cash Received. Investigating and resolving discrepancies in payments (e.g., underpayments, overpayments).
● Credit Management: Reviewing credit terms and limits for new and existing contracts, ensure adherence to the credit policies, assessing customer creditworthiness and recommending adjustments when necessary.
● Collection and Dispute Management: following up on overdue payments and managing collections. Escalating unresolved payment issues to the appropriate teams, addressing customer disputes related to the invoices, deliveries, or pricing, and facilitating timely resolution.
● Dispute Resolution: Analyze, Investigate and resolve financial disputes related to payments, billing errors, chargebacks, PO related disputes or any other transactions. Communicate effectively with clients, internal and external stakeholders to resolve disputes in a timely manner. Collaborate with internal teams and clients to gather data and document required for dispute resolution.
● Root Cause Analysis: Identify patterns and root causes of recurring disputes to recommend process improvements. Implement corrective actions to improve efficiency and resolution time. Recommend and leverage automation and technology tools to optimize dispute resolution processes.
● Stakeholder Management: act as the main point of contact for dispute-related queries from clients, internal teams, and external or third parties. Build relationships with stakeholders to facilitate efficient dispute resolution.
● Reporting and Analysis: Prepare reports on dispute management activities, including key metrices such as resolution time, volume disputes, and trends. Provide insights and recommendations to improve operational performance
● Process Improvement: Leverage automation and technology tools to optimize dispute resolution process. recommend developing and enhancing dispute management workflows to improve efficiency and resolution time.
● In-depth knowledge of financial processes, including billing, payments, and reconciliation
● Analytical and problem-solving skill
● Demonstrates extensive abilities to communicate, facilitate, and present cogently; to and/or for all levels of industry audiences, clients and internal staff and management.
● Demonstrates a thorough level of knowledge utilizing software to analyze reports and draft summary reports, such as Microsoft Office and other related firm-issued tools
● Familiarity with dispute management and Cash Application software and other financial tools (e.g., SAP/Business Objects, PeopleSoft, Salesforce, Blackline, Oracle, HighRadius etc.)
