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Early Access & Adoption Product Solution Engineer

EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Ireland

Offer summary

Qualifications:

Experience in Guidewire products, preferably ClaimCenter, Deep knowledge of the PC insurance industry, Ability to learn new features independently, Proficiency in presenting product solutions, Skills in estimating project tasks.

Key responsabilities:

Lead early adoption of Guidewire capabilities
Provide guidance on implementation and customer projects
Create collateral for product adoption resources
Explore and define solutions for product gaps
Contribute to internal POCs for EA capabilities

Guidewire Software Large https://www.guidewire.com

1001 - 5000 Employees

See more Guidewire Software offers

Job description

Your missions

Guidewire is widely recognized as the leading provider of software solutions for the property and casualty insurance industry. Our software offers property and casualty insurance companies the tools to take care of their customers when they need it the most, whether that is a time of crisis, a natural disaster, an accident, or exposure to cyber risks.

We are looking for a Product Solution Engineer to join our Early Access and Adoption (EAA) team. Guidewire’s Early Access and Adoption team is responsible for ensuring new product capabilities can be adopted quickly and predictably for General Availability (GA) - for more value and less cost.

We are a team of highly experienced product and delivery experts dedicated to driving predictable adoption of product capabilities as they become generally available (GA). As a part of the product development organization, we are integrated into the software development lifecycle (SDLC) from feature planning and design throughout development with a focus on adoption impacts. We work alongside implementation teams and other stakeholders on initial customer early access (EA) projects providing expert guidance as trusted advisors and champion the usage of new capabilities as they become GA. We are accountable for creating and harvesting valuable learnings and applicable generalized content and publishing this via official documentation as product adoption resources to help support scaled adoption for GA.

This is a remote role based out of Dublin, Ireland which does not require to be in office. In this role, you will specifically focus on early adoption of Guidewire Early Access capabilities. You will work in a highly collaborative, cross-functional environment both internally within product development and externally with early access customers to assess product adoption impacts, verify target use cases, and provide early feedback as domain experts. This role also involves providing expert guidance to implementation teams and defining a path to GA. You will also become an expert of this capability and drive harvesting and creation of learnings and applicable generalized content.

What we are looking for in this role

Ability to quickly learn new product features and technologies with minimal support and guidance, be self sufficient and work independently

Passion and proven ability to share and scale knowledge and make other people’s jobs easier

Certification in multiple Guidewire products (preferably ClaimCenter) functionally

Ability to solve complex problems analytically, communicate effectively and research solutions, collaborating with domain specialists where necessary

Consulting & Leadership Skills along with deep industry knowledge of the P&C insurance industry with a focus on policy and/or underwriting

Highly proficient on specific product capabilities to a level where they are able to demonstrate the capability to internal and external audiences

Ability to accurately estimate project tasks

Able to create product adoption collateral identified as part of EAA engagement.

Help to define workarounds for Product gaps aligned to Product roadmap

Able to reference internal systems to learn historical capability implementation details, standards and best practices

Ability to do hands-on development of code as needed to evaluate new capabilities, conduct POCs, workarounds as needed.

Ability to design and estimate solutions for medium complexity product gaps and enhancements aligned to Product roadmap by consulting with internal and external stakeholders to cover business and technical topics

Supports EA capability inceptions with research for answers to product and design questions

Ability to learn new EA Capabilities with limited documentation, training, and collateral

Contribute to internal POCs for EA capabilities including designing workarounds to product gaps

Coaches junior team members on more complex Guidewire functionality and reinforces standards and best practices

Demonstrates the ability to develop a network of stakeholders internally and externally

Ability to communicate complex scenarios in an easy to understand manner

Knowledge of AI, LLMs preferred.