Community Manager

About the Role

This role requires prior community management experience. You should be comfortable using enterprise-wide social media monitoring platforms, writing and engaging on posts, and conducting flawless (accurate, timely, and concise) reporting. Please be witty and creative with a thorough understanding of social media trends!

As a community manager, you'll monitor our social media mission control, identify and flag trends, and report on spikes in aggregate social conversation about clients. You'll engage in positive news and share relevant information/content/links.

This is a part-time (28 hours/week) independent contractor position with non-traditional work hours, and you will be able to work remotely. You will be accountable for flawless (accurate, grammatically correct, in client brand tone and voice, and timely) execution. Your attention to detail is imperative.

Responsibilities:

• Identify, flag, and engage on trending topics and reputational issues. Document and monitor additional activity as requested. Detailed monitoring entails:
  • Monitor comments, direct messages and all constituent inquiries across social media platforms – including Facebook, Instagram, X, LinkedIn and YouTube, email, and text campaigns.
  • Monitor and respond throughout the day to ensure we respond, hide and flag content in a timely manner. Expectations are to monitor consistently throughout the day (including outside of typical office hours) Monday–Friday and at least twice daily on Saturday and Sunday. This includes monitoring closed groups on Facebook.
  • Identify, flag and elevate trending topics and reputational issues. Document and monitor additional activity as requested.
  • Provide real-time and comprehensive customer service support.
  • Monitor and compile daily news clips Monday–Friday.
  • Work with enterprise social media listening tool.

Qualifications:

• Must have a minimum of 3+ years of professional experience with social media community management and/or social listening for a major brand.
• Possess excellent social media skills.
• Experience utilizing customer experience platforms. 
• Have a genuine interest in developing expertise in social media channels, including Facebook, Twitter, LinkedIn, Instagram, Youtube, and others.
• Possess excellent interpersonal skills, including interacting professionally with client executives and teams.
• Have excellent communication and presentation skills, both written and verbal.
• Have strong critical thinking and analytic skills.
• Be detail-oriented, organized, caring, innovative, proactive, and data-driven.
• Be a team player and a collaborative problem-solver.
• Bilingual English/Spanish ability is a plus.

About MP&F

MP&F Strategic Communications is a dynamic and full-service PR, marketing, and advertising agency based in the heart of Nashville, Tennessee. Our agency is dedicated to delivering innovative and impactful solutions to our diverse range of clients.