Benefits Analyst

Why US

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023
  
  

Job Description

The isolved Benefits Analyst is an integral member of the HCM Benefits Team that will play a role in partnering with and providing exceptional customer service to our clients and other internal teams including EDI, Tier 2 Customer Support, and Customer Success Managers. The member must be able to manage and prioritize multiple and competing deadlines in addition to displaying good time management. Responsibilities include system documentation, configuration, quality assurance tasks, issue resolution, and other special projects.

Core Job Duties

• Gather, review, understand, and document benefit plans per client plan designs as it relates to client benefits renewal processes.
• Build/update benefit plans per client benefit plans specifications and validate configuration is accurate.
• Create new benefit plan enrollment periods for Employee Self Service Wizards for annual open enrollment, new hire enrollment, and life events enrollment.
• Communicate with clients timely regarding the configuration status and changes made to current system configuration.
• Build strong client relationships, consulting with them to make recommendations for appropriate benefit plan set up and integration with carriers.
• Partner with client and isolved EDI Team on carrier feed status during Renewal time period, ensuring client is engaged and abreast of carrier timelines.
  
  

Minimum Qualifications

• Demonstrated ability to provide superior customer service.
• Excellent interpersonal, oral and written communication skills.
• Strong organizational, analytical and troubleshooting skills.
• Logical problem solver with excellent follow through and detail orientation skills.
• Ability to work in a fast-paced, team environment.
• Knowledge of Microsoft Office Suite.
• Must be able to work overtime during peak periods
  
  

About Isolved

isolved is an employee experience leader, providing intuitive, people-first Human Capital Management technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.