Company Information
At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials.
Company Culture
Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives.
At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact.
Job Overview Summary
The Director, Order to Cash is responsible for leading all aspects of invoicing and collections at Advarra and providing leadership, oversight, and direction to the respective teams. They will help create and deploy effective policies and procedures to improve the invoicing and collections cycle.
Job Duties & Responsibilities
- Collections
- Manage and mentor Accounts Receivable team members by setting performance objectives and providing guidance and support in their professional development.
- Develop and implement strategies and metrics to monitor and collect outstanding balances and reduce past due accounts receivable balances. Maintain regular communication with customers to resolve payment issues and minimize overdue accounts.
- Establish and refine process to evaluate creditworthiness of new customers including appropriate credit limits. Monitor customer credit profiles and take proactive measures to mitigate credit risk.
- Analyze accounts receivable aging reports and cash flow projections to identify trends and areas for improvement and reduce DSO.
- Continuously review processes to increase efficiency and effectiveness and identify opportunities for automation and tech integration to enhance productivity.
- Prepare regular reports and analysis on accounts receivable performance and facilitate audits by providing records and documentation to auditors.
- Identify and recommend updates to relevant processing software, systems, and procedures.
- Work collaboratively with cross-functional teams in Finance, Sales, and IT as well as outside vendors .
- Provide guidance and input to leadership for future mergers and acquisitions and global expansion.
- Develop and implement policies and procedures to improve processing and efficiencies and drive cost savings.
- Invoicing
- Oversee the end-to-end invoicing process including invoice creation, distribution, and follow-up while ensuring accuracy, completeness, and timeliness.
- Utilize data and analytics to monitor performance and drive continuous improvement in processes.
- Prepare and analyze reports on invoicing metrics and provide insights and recommendations to senior management based on invoicing data.
- Maintain strong relationships with clients to address any concerns and ensure a smooth process.
- Collaborate with other departments to align invoicing practices with company policies and client expectations.
- Identify inefficiencies and implement solutions to enhance the flow of information.
- Implement and monitor internal controls to mitigate invoicing related risks.
Location
This role is open to candidates working remotely in the United States.
Basic Qualifications
- Bachelor’s degree in Accounting, Finance, Business Administration, or related field or equivalent combination of education and relevant experience
- 12+ years of experience in invoicing, collections, or accounts receivable with demonstrated experience leading the function
- Experience in growth-oriented organization with global footprint
- Deep and broad understanding of accounting principles and credit and collections processes and best practices
- Strong foundation in process improvement and skills such as Lean, Six Sigma, Kaizen, etc. to drive workflow improvements that advance the overall health of the accounts receivable portfolio.
Preferred Qualifications
- Proficiency in accounts receivable software management programs such as VersaPay and similar products
- Proficiency with accounting software such as Netsuite
- Ability to manage conflicting demands and priorities
- Excellent leadership, communication, and interpersonal skills
Physical and Mental Requirements
- Sit or stand for extended periods of time at stationary workstation
- Regularly carry, raise, and lower objects of up to 10 Lbs.
- Learn and comprehend basic instructions
- Focus and attention to tasks and responsibilities
- Verbal communication; listening and understanding, responding, and speaking
Advarra is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law. Advarra provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Advarra takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment.
The base salary range for this role is $125,400 - $213,300. Note that salary may vary based on location, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in addition to base salary as well as health coverage, paid holidays, and other benefits.
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